I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. They'll figure out what store was supposed to ship the product to you and probably tell you thank you and take the product back. Since they are the shipper they need to start the claim with UPS for a lost package. Looking forward to working with you on this. So disappointed in Best Buy's customer serivce. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. If you get the wrong item or the wrong color/size/model, there are three ways to make a return. He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. I recently sent a return through UPS. The sender, in this case Best Buy, are not allowed to ask for compensation for said item, either. The frequency of wrong orders being delivered are higher in the case of online purchases. Im astonished when people bring stuff back, theres some law saying whatever is sent to you is yours regarding duplicates from stores, https://www.google.com/amp/s/lifehacker.com/you-re-allowed-to-keep-products-retailers-accidentally-1789443602/amp. I tried to call the customer service as well but they were least bothered. It was at this point I believed the package was misdelievered. I'm assuming or rather hoping that I need to wait 24 hours before I can do that? Find low everyday prices and buy online for delivery or in-store pick-up I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. The item must be returned undamaged with original packaging intact. So kindly check your services as it is about your reputation as well. They wont ask you about it. The 3rd party tells you to contact the delivery service. Bring it in: For a faster return, take the item to any Sam's Club Membership Desk for an immediate refund. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. They were tryna to cover there ass. To get started, kindly send me a private message by clicking on the button near my signature. Hopefully I'll be able to get a refund. If it doesn't show up I'm just going to contact them. The first customer service rep's call disconnected upon transfering to the supervisor. 3. Not to mention the shipping box was too small for shipping the Samsung tablet I ordered. Great news, didn't expect it this early. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. Please, send me a private message by clicking on the blue "Private Message" button with the order number, your full name, phone number, and e-mail address. They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. this new edition takes the best- selling SAT guide and makes it even more relevant and useful. Leave the second one at home. Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . 12-30-2022 10:52 AM. We have already covered some sample letters regarding this topic. I then called Best Buy. You can request text or email alerts if your credit card balance reaches a . When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. I ordered two of these items. Alternatively, an item can be in the incorrect package. Additional Order Pickup Options. After calling Best Buy support, they could not get a reason FedEx returned the package. Service 248. They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. in Nurseries & Gardening, Outdoor Power Equipment . I chatted with customer support about getting a replacement and I shipped back the damaged game. I was very disappointed. Planning on building a computer but need some advice? I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. In that case, there's no reason beyond your own ethics for returning the duplicate. 04-19-2021 02:47 PM. One from bestbuy and one from westerndigital.com. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? Choose from a variety of open-box items, all discounted to save you money. Now I have two. Cookie Notice Best Buy. This is a tiny box yet really expensive item and I'm scared it will be lost. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. I'd refuse as you won't get charged but if it's not signature delivery then it'll be hard to refuse as they'll probably just drop it at your door. It is one of the Big Five American . Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. Anyone is welcome to seek the input of our helpful community as they piece together their desktop. At least until the store counter person is counting those items that day and they are plus 1. Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. I ordered two s10 s like 6 months ago and they go lost. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. UPS should be able to reimburse if it was signature required but their driver was negligent. I had to wait 45 minutes for her to be able to contact FedEx. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Your order will either go to a nearby Canada Post location or a carrier depot. During the transfer the call dropped. I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. Still no refund. So glad. Performed from 32F to 50F in refrigerator zone, the . So please look into it and send the right item within this week. I'll be honest, you're plenty aware of what the right answer is here. So you shouldnt either. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. But you can rest assured that open-box . - last edited on Even then, we'd need to be able to prove that it was THAT person taking THAT item. All rights reserved. I believe it was a day or two they mailed two more phones out. The fedex guy recommended that I refuse delivery, so that is what I did. I Am a Self-Taught Marketer with 10 Years of Experience. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. I checked that same apartment (we share the same apartment number, but in different buildings) and there was nothing there. Hey how did you get your money back? Various USB-C adapters - Best Buy Online Purchase No. Same Day Appliance Delivery. Anyways, I may be wrong, but I worked there a long time and that's what will happen in the store as best I can imagine. Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. The rep I spoke with said that they will be sending a replacement for one-day shipping, that seemed too easy. Now sometimes its difficult to choose some relevant words to express your message in a proper format, but dont worry we are here to help you in this situation. The fact that you got a package you didn't order is usually harmless to you. kaixen 7 yr. ago. They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. So for whatever store sent you the items, they'll be really confused. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. I work for best buy. Create an account to follow your favorite communities and start taking part in conversations. Best Buy is issuing me a full refund. I asked if they could cancel that gift card and issue me a new one. I have to call you back. We trust you then only I buy the product. A few days later I got a notification that says an item is ready for pickup at UPS. Ruined my day. About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. I'd gladly look into the status of your refund. I have had this happen with both UPS, Amazon Flex, and USPS. . I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. EDIT: An update for anyone who cares. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. Apologies are no longer going to cut it. Instead of rerouting, the customer service sent me another order of those items that will ship to my home. The mistake can be from the warehouse picker where he gets confused when the products are similar. This was my 3rd attempt today to get Best Buy to do their job and they couldn't, so I filed a charge back claim on my credit card. On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. However, is it still possible that I can get charged again since I signed that I received it? Options. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. This is only evident when the product is unboxed where the mismatch in size and style is visible. Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases. I just want the product I paid for lol. If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. We cant do anything once they have the item. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. They will search the store for it, then look at transactions. 2. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. It should not be this hard to request a refund. 7 Adjustable Temperature Control: From 21.2F to -0.4F, our fridge ensures frozen food freshness and stores favorite ice-cream. This just happened to me with playstation direct. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. First, I am going to need some more details from you. Welcome to our Best Buy Community Forums! Now on the 3rd case. It's gonna connect u to a staff and talk to them! Zee Dee Touch. Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. The item has been in your hands for 5 weeks. Indulge in 6.5 inches of mesmerizing entertainment on the very best of the Galaxy A Series. every time i go in here, my techy-self comes out, along with my credit card. Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. 01-25-2021 06:25 PM. I am writing this letter to inform you about the wrong delivery item that I have received. I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. Wrong Item Delivery Complaint Letter. I totally get that. I feel like I don't have to stress about it now. When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. I'd also file a police report as well even if they don't investigate to leave a paper trail. KCCO - Best Buy took care of you. Please no. Print the return label, attach it to . Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . On January 5, I got an email saying that my return was received. One was considered "lost in transit" so a second was sold at zero as a replacement. What can I do? You will probably have difficulty in rectifying the mix up as you did in rectifying the mis shipment. I'm starting to get worried. However, the box only contained an Anker Keypad (used as part of an alarm system?). What is this? So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. That's right. It said it could be within' two days as per usual. So kindly solve the matter and end the right product soon. You will be directed to the 'Package Tracking' page. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Your transaction is secure . Few days later I receive the item at home. 2. I an now out over $1,800 and don't have the laptop. Best Buy may or may not recoup that inventory. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. Shop Cooltouch Multipurpose Kettle, 1.2 L and get Free Delivery on orders above Rs.1000. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with the tracking number shown for the shipment of the tablet. Returned a TV 12/07/2020. Press question mark to learn the rest of the keyboard shortcuts. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's annoying and stressful but likely will be made right. No. If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. Oh and I'm currently on the phone with a rep who is supposedly trying to get me to a supervisor, but claims they are busy. Though it is very dissatisfying for me, I expect it to be sorted out soon. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. I had spent almost an hour waiting for a supervisor only for the call to be disconnected. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. Getting Your Gifts in Time. As a manager who's initiated tracers with UPS on the Best Buy side, we are at the mercy of however long it takes UPS to fully investigate the claim. However, there was no guarantee I would get the item before Christmas. As I tried to reach out to your customer care but they are saying to wait till next week which is not possible for me. Have someone in the states call or try emailing them? In-store pickup & free shipping. 3. They won't be short on it, since they were both "sold" in system. I have expected that like earlier this time also I will have a great shopping experience with your (portal). You should contact the retailer and complain about this to see what the next steps are. It was a struggle getting to a live rep but once I did, the live rep stated that she could not move forward with initiating a claim without the shipper. For more information, please see our Ok now I have to call the shipper. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Smart Folio Keyboard for iPad Pro 12.9" - Best Buy Online Purchase No. What a unnecessary hassle. Fast forward to today. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. On the 'Order Details' page, click on the option 'Track Package.'. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. Packages are never delievered direclty to the units and . (Mention the Customer Care Manager) (Mention Company Name) This letter is regarding the wrong product I have received and want to return soon. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve . The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. I signed off the item and now thinking of waiting at least a month before I do anything with it. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). On A Mission to Help Small Businesses to Be a Brand. So I hope you understand the situation as it is her birthday gift. You can ask the customer to return the item, but he has no legal obligation to do so. This is my first time losing stuff from Best Buy. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. I just tried to claim the package but it said it was ineligible. Will be waiting for your response and the right product. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. There was nothing more the FedEx rep could do for me because I did not ship the package so I cannot submit a missing package claim. Returns should be booked within 7 days from the date of delivery.