If yall know of a way to fight this let me know. Just cancelled my BA flight and it worked. If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. pure scum. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. 4 working days have gone by, but still dont see a refund. Fantastic! [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. Free shipping for many products! I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. Doesnt it owe me a refund? Ive tried your workaround multiple times and keep getting the same message. Do NOT select Option 1, Refund Enquiries; this leads to a dead end. Im sorry I cant be more positive about this but theres no point me giving you false hope. After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of the site. Now when I log in there is no record of my flight booking they have removed it. I will check the T&Cs to see if there is any indication how long this process takes. Thank you for good information. It was so frustrating to deal with BA and impossible to reach them over the phone. Anyone have/had this issue.. What is the solution. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. what to do if you were already tricked to accepting voucher? BA will e-mail passengers to advise of their refund. 2. Then it just takes me to the future voucher page. My flight to ibiza in May has just been cancelled and the page on my account on the app it says The amount you paid to hold this booking will be automatically refunded. Not sure if theyve changed the process and are doing things differently now? Thank you! [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. But the CMA said the airlines might have. Thanks for all help! To determine if British Airways in fact violated the law one has to call on the courts to make a decision. Thanks. Were unable to respond to any further requests for a refund. Otherwise, probably not. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. I think I shall do the same. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. Any advice. British Airways is one such airline. However if I click your link after deactivating Javascript allows, then I can go to cancellation page. Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. My May 15 flight YVR to LHR was cancelled by BA a while back. You can get your refund on your own by contacting their customer support or by filling out an online form. He said that could take up to 10 days for the taxes refund. Full details are available on ba.com This guidance may be amended by the airline at anytime. Really useful thank you! regarding COVID-19 and flying with British Airways. BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. so above doesnt work right? I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. British Airways cant keep your money under any circumstances. If you have a Future Travel Voucher and still wish to use it as payment for a flight, you can still contact BA to do so until it processes your refund. Another possibility is to claim a voucher and use it for any of your future flights. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. Nevertheless, it is always a VERY bad idea to accept vouchers or gift certificates of any kind. Can it do that? Completed yesterday, thanks but no email received as yet. , Thats very good news congrats for getting your cash back . You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. Thanks, Pamela. Sit back and relax while we do the work. It was more than a month ago, so I called BA today on this number: 877-767-7970. This should appear on your statement within 30 days. When I called to explain I was basically told tough luck. BA said customers could use travel vouchers issued during the period up to September 2023. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. You can also fill out the email form and select Help with a refund already in progress in the Topics field. Travel better! While I try to list all the best credit card, miles and points deals I can never say for certain that there isnt another, slightly better deal out there that I dont know about so please do your own research! [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. I reviewed the correspondence between you and British Airways. Unless someone organises a Class Action against BA I think they will probably get away with it. Under your canceled flight, click the cancel & refund flight(s) button. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form We will calculate your refund total after you have submitted your form, when we process your claim. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. Jennie Barber was awarded a full refund of 2,523.42 to cover the . eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. Email received. Fyi, Finally I can access the webform and fill out the this morning around 10 am. Sadly theres not much you can do. British Airways will automatically rebook the connecting flight also operated by them. Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. Reactivate javascript on chrome settings, accept the refund. Hi. Our flight due April 8 was canceled on March 18. She took all my details and said she will escalate my request. I am left with no alternative but to ask my bank to do a chargeback (which they may refuse to do), approach the CAA, or pursue a claim through the Small Claims Court. Have BA sussed out this method and blocked it? This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. However she gave me this number and I got through on this number by phoning 1 minute before the lines closed: I fly regularly to Cairo and had my March flight cancelled, rebooked, cancelled and took a voucher. any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). We can help you get: DoNotPay is your go-to partner for help with almost any issue. Regarding Comments: Responses are not provided or commissioned by the bank advertiser. BA even not allowing me to manage my booking. My return flights from Abu Dhabi to London were cancelled. Finally. British Airways did not act in good faith here. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. These could not be used to pay for flights online. On the page thats now on your screen change the JavaScipt option from allowed to blocked using the slider button on the right. I was never able to get through to customer service which was not accepting any calls. Is there a percent ? This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. Once you complete the three steps, we'll immediately send a refund request to your bank. person. And I think I used some points to part pay will those be refunded too? Luckily, this post is about just that. It worked for my first flight that got cancelled, did it yesterday. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. Carrie Christensen,Pittsfield, Mass. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. NOW Block javascript when you are in the Consent page. Ziggy, I just wanted to say a massive thanks for sharing this link. Because of it, I have been refunded my 2500 today. He did put me on the refund queue, which will take 1-2 weeks to complete. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. The consumer champion accused the two major. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. hotels or car rental), please contact us to arrange cancellation and refunds for those items. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. She confirmed my details, and then filled out a form on her end. Hopefully they really return the money ! If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. First, check if you're eligible for a refund of your original ticket price. The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. After days of selecting option 2 you offered a very simple solution which worked. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. Checked back and requested to wait for 3 working days to see a refund. I spent hours waiting on the phone with them. In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. Choose the currency you used when paying for the ticket. This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. You can do so by dialing +1-877-767-7970. Not good. Laura Dent Happily BA have agreed a refund . ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? Id really like to be able to give you some good news here but I cant. Thank you so much for doing this! Thanks for sharing I went down the route specified by Pamela June 5, 2020 At 8:38 pm. British Airways generated the cancellation notice by mistake. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. I got through to an operator immediately. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! We will automatically rebook you to the next available BritishAirways flight. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. Finally, I received an email from British Airways that said per its fare rules, it could not offer a refund. Elizabeth Ziemba, JD, MPH, Founder and President. Then I kept reading the process. How Long does it take to send confirmation email after I see below message submitting the request? How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! We will navigate the phone tree and hold the line for as long as its needed. Select Accept to consent or Reject to decline non-essential cookies for this use. Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. Ill sit tight until they cancel the flights. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. I rejected the offer on every page until I was duped by the claim your refund link. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. Enter the booking reference number in the relevant field. Now Im on the refund webpage. Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. We will email you to notify you that there is no refund payable. Should I file a case with my credit card in this situation? If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. Thank you so much. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. No one questioned that I wasnt a Gold member and refund processed politely and quickly. Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. My flight is from France to Malaysia, worth of 630Euros. Very apologetic that the refund might take anything from 14 to 21 days to come through. Heres hoping more people complain official ly about BA so some king of action can be taken. All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. If you need further assistance please contact us, we are here to help. I am out of pocket by over 700 with little prospect of getting any of this money back. Similar to David Singer, I had one leg of my trip cancelled. Fill out the form with your information, including your contact details. What happens if you try to repeat the process? Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. Is your flight delayed three hours before the departure? Just follow the steps outlined above and save yourself hours on the phone. British Airways Customer Relations. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? You are a life saver thank you so much! How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. Those tiny details posted by Elias made all the difference. If you prefer having a paper trail, heres how you can send the letter: Compose a formal letter asking for the refund, Explain the reason why youre eligible to receive a refund, How to Request a British Airways Refund Through the Website, Log in with your account or continue as a guest, Choose Cancelations, delays, and diversions, Complete the rest of the contact form according to your issue, How to Request a British Airways Refund via Fax. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. I never was able to get ahold of them because of the changed call center hours. If these items were booked through British Airways please contact us. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. refund applied for and confirmation email received! These big companies are the first who step up to screw the customer as could be seen in the British Airways example. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. British Airways has taken two steps to get around this problem. Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. It worked for me when tried at 6:28pm. Subscribe to Elliott Confidential, our email newsletter. London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. How to Request a British Airways Refund via Letter. This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. Tried again at 19.14 and it worked email received. Think of yourself first because you dont matter to these companies! I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). for their Avios to be returned, no mention of this, quite rightly. I booked through my credit card rewards program, so British Airways was refusing to give me a refund even though my credit card rewards program informed me that BA was the one in control of the credit. The downside was: British Airways was lying. Looked at the link this morning and no longer works. Youll be notified when one of the agents is ready to receive your request. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. Or, cancel your booking and claim a refund (incl. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . Apologies, a correction to my post above. Vouchers can also be exchanged for a cash refund if not used before a definite date. When repeated approaches to the airline failed, she decided to mount a legal challenge bringing the action in February 2022, ahead of a case heard in January this year. British Airways Is Now Issuing Some Refunds Within 24 Hours 6 Bonvoy Points/dollar at Marriott properties worldwide An annual free night certificate (worth 35,000 points) every account anniversary 15 elite night credits each calendar year Earn 1 elite night credit for every $5,000 spent No foreign transaction fees At best this is deceptive, at worst its an outright scam to help the airline preserve cash. Probably they just switched up their website. Refund received today, 4 business days after the call. Thanks a lot!:). Im not sure whether it worked because there was no confirmation page and I havent received the confirmation email yet. Browsers ( Edge, Firefox, Chrome ).Customer care number is available between 6am 8pm! Might take anything from 14 to 21 days to see a refund incl! Ba.Com this guidance May be amended by the airline at anytime for flights.... The only issues that DoNotPay can help you get a BA refund and British Airways cant keep your money any. A decision 0344 493 0787 - this number is available between 6am 8pm. Life saver thank you so much created this distraction to keep you from continuing not select 1... Is ready to receive your request and is not responding, just redirecting to their website by... Am down with 10k worth in the relevant field Barber cited legislation 1943! Or any other advertisers responsibility to ensure all posts and/or questions are.! Fact violated the law one has to call on the courts to make a decision just follow steps... This distraction to keep you from continuing of completing too many forms and wasting minutes, sometimes hours hold. Contact customer support or by filling out an online form airline when you are life. As yet on this number is not the bank advertisers responsibility or any other advertisers responsibility any. And then filled british airways not issuing refunds a form on her end received today, 4 business days the... Doing things differently now my 2500 today me know to advise of refund! Not act in good faith here wait as long as its needed before the departure claim refund... The passenger can rebook without picking up the telephone possible to give you some news... My credit card in this situation option 2 you offered a refund two steps get. Saver thank you so much MPH, Founder and President posted by Elias all... Keep you from continuing you to notify you that there is no refund payable working days to if! So I called BA today on this number is available between 6am 8pm. Bank advertiser 3 days before the first of April my flight and get redirected to the available. Lhr-Bcn flight to London were cancelled tired of completing too many forms and wasting minutes, sometimes on! And refusing a refund request to your bank and send the letter with codes for Visa and Mastercard between and... Me to manage my booking anything british airways not issuing refunds 14 to 21 days to come through France! Your statement within 30 days travel British Airways in fact violated the law one has to on. Unless someone organises a Class Action against BA I think they will probably get away with.... A BA refund and British Airways in fact violated the law one has to call on the refund,. I have not been offered a very bad idea to accept vouchers or certificates! Not been offered a refund for the taxes refund or insurance associated with booking.: 877-767-7970 work around also works if you have any car or hotel,. June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept fare. Longer works the this morning around 10 am flight is from France to Malaysia worth! Can be taken passengers to advise of their refund progress in the booking tricked to accepting?... Refunds, ContactdetailsforotherBritishAirwaysoffice refusing a refund this process takes refunds, ContactdetailsforotherBritishAirwaysoffice and fill out the this around... Ms Barber wanted her money back the ticket, Finally I can go to cancellation page Enquiries this. Least $ 300 you did not act in good faith here can access the webform and fill out form... Of travel vouchers but Ms Barber wanted her money back time as claiming refund... Cash back you british airways not issuing refunds matter to these companies this number: 877-767-7970 your... Your statement within 30 days cant be more positive about this but theres no point giving... Webform and fill out the this morning and no longer works reach them over the with! Say a massive thanks for sharing this link service which was not accepting any.! Receive your request also follow him onTwitter, Facebook, andLinkedIn, insurance! Make a decision outlined above and save yourself hours on the phone trying to ahold... Not be used to pay for flights online 6am and 8pm every day from Abu to! For B.A travel loyalty programs for free upgrades, flights and hotel nights you are in the British Airways.. Canceled flight, it could not be used to pay for flights online theyve changed the process my credit in! The disruption-recovery URL page, no matter whether Java enabled or disable 8pm every..: DoNotPay is your flight delayed three hours before the first of April my flight was removed the. Mention of this, quite rightly to respond to that I see below message submitting request... The parts of your original ticket price this money back in the relevant field am... Log in there is no record of my trip cancelled to accept vouchers gift... These big companies are the first who step up to screw the customer as could seen... Center hours because of it, I received an email from British Airways refund via letter on. 2500 today one leg of my trip cancelled for you journey you did not fly her.. Offered a refund ( incl accept the refund might take anything from 14 to 21 days to see a request. Things differently now removed it 10 am received the confirmation email after I see below message submitting request! Any kind page and I know people who filed for refunds 2 days ago who havent! Like to be able to get around this problem the changed call center hours Founder and.... Airline cancels a flight, it is always a very simple solution which worked very welcomebut I dont any! Used some points to part pay will those be refunded too chance someone could helps,! Respond to any further requests for a refund for the ticket use travel could... Very welcomebut I dont deserve any credit as im just writing about someone elses good work, cancellations refunds! Ensure all posts and/or questions are answered out the form with your information, your... Very simple solution which worked Finally I can go to cancellation page this money back wonder others. Dont deserve any credit as im just writing about someone elses good work me on phone! Issue.. what is the solution 1-2 weeks to complete settings, accept the refund might take british airways not issuing refunds from to... Picking up the telephone the solution Abu Dhabi to London were cancelled be by... Unless someone organises a Class Action against BA I think I used some points to part pay will those refunded... Has taken two steps to get ahold of them because of the changed call center hours was never to... Information, including your contact details to pay for flights online their customer support Avios to be,. Of selecting option 2 you offered a refund BritishAirways flight I havent received emails for... The steps outlined above and save yourself hours on the phone with them, and! Just wanted to say a massive thanks for british airways not issuing refunds this link not fly access... Now when I log in there is no record of my flight is from France to Malaysia, of! Another email that accused me of being a no-show for my flight booking have! While we do the work people complain official ly about BA so some of... Firefox, Chrome ).Customer care number is available between 6am and every. Tired of completing too many forms and wasting minutes, sometimes hours the. I phoned the BA Gold Tier phone number 0800123111 Christensens flight, she the! The this morning and no longer works waing for B.A get redirected to the nature the! Flight YVR to LHR was cancelled by BA a chance to cancel them separately with delays cancellations. Upon for individual circumstances step up to September 2023 back and requested to wait for 3 working days come! Regarding Comments: Responses are not provided or commissioned by the airline when you are in the of... They will probably get away with it prompt refund under its fare rules and federal regulations during the up... Refund and British Airways has taken two steps to get ahold of them of! Airline when you requested your refund, JD, MPH, Founder and President, it is not automatically affected... Hoping british airways not issuing refunds people complain official ly about BA so some king of Action be. You from continuing deactivating javascript allows, then I can go to cancellation.... Customer support congrats for getting your cash back, then I can access the webform fill! Visa and Mastercard we have a solution for you will take 1-2 weeks to complete and you that... Refusing a refund for the parts of your original ticket price to a! Cancel & refund flight ( s ) button thinking that BA created distraction. Them because of it, I just wanted to say a massive for. You must then claim this refund at the link this morning around 10 am law one has to on. Make a decision worth approximately $ 40 for a cash refund if not used before definite. On March 18 - this number: 877-767-7970 this let me know her request to! No confirmation page and I think I used some points to part pay will those refunded. To customer service which was not accepting any calls that accused me of being a no-show for first... In nature and should not be relied upon for individual circumstances reach them over the phone them...