Could convenience be the trend for the future? Wow! You can't they just steal your money. Like a chore. Mark R. said: I agree with everyone's reviews! Food is great and price was reasonable!! Whats up Burger King? And in most locations, you can even order ahead. Learn about everything you can do with the app and use it your way. Burger King is different than McDonald's. I didn't email them until days after the purchase, so not sure if that made a difference. For more information, please read our Legal Disclaimer. Going forward, we recommend enabling locaiton services in the app to ensure that you are ordering from the closest location."). I let them know via the app as soon as I figured it out and they refunded the order within *minutes* after I contacted them, and I was able to re-order that same offer at the correct location. Pay online and track your order. If I were in the building asking for a refund they would without question, i don't see how the app suddenly makes it so they can screw people over but I guess that's how it is. I can see a class action lawsuit if this because a persistent issue. Starting this week, there is a special offer. From our door to yours - order delivery Order flamed-grilled goodness from the Burger King app, and we'll deliver it to your doorstep. Let's talk. BK is usually ahead of the curve. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. It is burger king after all and its part of the job description. Accept Cookies. I just had a similar issue on Sunday. Explore our menu and find your nearest BK restaurant anytime, anywhere. Carolyn M. said "I can only praise every item for its individual flavors and don't have a single bad or negative thing to say. All advice, including picks and predictions, is based on individual commentators opinions and not that of Minute Media or its related brands. Escape will close the window. Please ask in store for terms relating to any discounts offered. We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app wont allow us to make the same changes as we could ordering at the drive thru! As a long standing customer, I hope you get this under control, thank you for letting me express my thoughts. It doesnt tell you until after you pay for your order that the coupon/deal you used wasnt for the location you went to, DONT SHOW THE COUPON IF ITS NOT AVAILABLE AT THAT LOCATION, I lost $22 on that order. The scan identifies the register and the amount of the purchase is deducted from the account. I wouldnt have had an issue with this but my card was still charged and its looking very unlikely Ill receive any refund. I went with "wrong location" and they replied via email saying sorry but go get it. Lol. To delete BURGER KING from your iPhone, Follow these steps: On your homescreen, Tap and hold BURGER KING App until it starts shaking. Discover our menu and order delivery or pick up from a Burger King near you. We also share information about your use of our site with our social media . Never remembers log in details. Download the Burger King app and eat like a king (or queen) with exclusive fast-food vouchers! We just canceled an order by messaging them on the BK app. 1.6 miles away from MrBeast Burger. DO NOT DOWNLOAD THIS APP UNLESS YOU WANT TO LOSE MONEY!!!!!!! The restaurant has sole responsibility Refund was already applied to my PayPal account when I logged in this morning. I have screenshots of my receipt showing this. Im getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames! Very easy. You should not order if you arent going to get it thatsbjust dumb asf tbh not even trying to be mean. Discover our menu and order delivery or pick up from a Burger King near you. Double-checked them. The new ordering option will be available at more than 5,000 BK restaurants nationwide. Privacy Policy. All Rights Reserved. I strongly advise against using Burger King's app. According to the brand, Guests can redeem this offer by using an eligible card when ordering through Google Pay, Google Search, and Google Maps or in Burger King stores, app, and website.. I called corporate and got a refund and left bad review. Zuppler and So, now, to not spend more for the exact same Offer, I'll have to pay more (IOW the full/non-Offer price) for the exact same product. My wife refuses to use it and I'm about there as well. Press J to jump to the feed. I'd assume somewhere lower on that screen would be a "cancel" button, or maybe you can just close the app or log-out and the order will time-out (without charging you). Store couldn't refund me. If you're thinking of eating BK I'll give you the same advice the manager gave me: "taco bell is right down the street". The only, S M. said: I come here all the time because the food is amazing, but felt like I, Allison C. said: I hadn't been here in years and had always thought of the place as. Download the Burger King app and eat like a king (or queen) with exclusive fast-food vouchers! After a slightly cranky reply, they did put a credit in my account for the full amt. With this new mobile ordering option, it will be interesting to see how Burger King and Google expand this partnership. Were bummed to hear that you didnt have the most ideal experience. Have to protest charge through credit card or bank. Order Ahead and Skip the Line at El Pollo Loco. Get access to exclusive coupons. I'm going to dispute with CC and use the coupon. I lost $28.68 and 550 crowns that day.. such bullshit. In our latest release youll find. Save your Habit favorites for faster and easier ordering. I'm guessing they took that away at the same time they took away the "cancel order" button that BK's FAQ site for the app says is there. Don't use the mobile app. If the option is order, pay and go on one platform or add more steps, people will choose the convenience, if all other items are equal. Don't use the mobile app. And the workers say that they have no control over the app and they cant fix anything for you when the app messes up and that theyre constantly being yelled at by customers because theres always an issue when someone uses the app to order. Could this concept make a difference in your purchases? Did you manage to cancel your order? Specific features include: Mobile Coupons: Get VIP access to the hottest mobile-only coupons and secret deals right from your phone. Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. Find Your BK: Locate your nearest BURGER KING restaurant and never leave those flame-grilled cravings unfulfilled. Menu: Explore your BK favorites and discover our hottest new menu additions. Starting on December 21, guests can place a BK order via Google Search, Google Maps and Google Pay. Skip to content Menu Restaurants Offers Trending. BK Rewards: Earn 5% to 10% of your total purchases to be redeemed wherever you want. The mobile ordering integration into Google platforms could give Burger King an advantage over other brands. If you have chosen to pay with credit or debit Get vouchers and use loyalty points when you order directly from us. I was charged a week and a half ago due to this and they've only now sent me an email saying that they can't cancel orders and don't do refunds. When I complained about that all they said was Sorry heres some bk points you can only use through the app WHAT PART OF ILL NEVER USE THIS APP AGAIN DONT YOU GUYS UNDERSTAND. If you are close then they will start making it but if not they will start making it once you chose that you are there. Build your customFanSided Daily email newsletter with news and analysis onFood Reviews, Recipes & More and all your favorite sports teams, TV shows, and more. I got there and the parking lot was an absolute shit show, long line for drive through and people driving around the line and trying to cut in. But you first. The restaurant has sole responsibility for this order. However if you had made the order at the store then they should have given you the refund then and there. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I won't be eating at burger king ever again if that's how they do things. Get secret deals and exclusive mobile coupons with the official BURGER KING app and save like a king! But OMG does it make me work for them. The old phrase, you can have it your way at BK, might have a new meaning for 2021. All picks and predictions are suggestions only. This app may share these data types with third parties, App activity, App info and performance, and Device or other IDs. 1-866-394-2493 (US) 1-844-576-0546 (Canada) Note: Please contact only by calling from 7 am - 11 pm CST In case anyone else has this issue, you want to reach out to Burger King customer service online and explain what happened and actually use the words I want a refund or I want my money back. When I reached out and explained that I ordered my food at the wrong restaurant snd couldnt pick it up, they responded with something along the lines of we cant edit orders, but you can still go pick it up. When I reached out again and added I want my money back they responded asking for more information and then sent me a refund. I called that number, and they said I have to cancel it with the individual store. Return/Refund/Cancellation Policy Payment Once your order has been accepted, this represents an agreement between you the user and the restaurant. Does the App charge me even if I don't pick my order up? Data privacy and security practices may vary based on your use, region, and age. I dont think I will go back to Burger King simply because of my experiences with the app and the horrible customer service that comes with it. Yes. I have cancelled several orders because of the shoddy quality of this app. 2023 Minute Media - All Rights Reserved. 1493. Other times, the app closes unexpectedly. So the fact the app doesn't have a cancel button is mind boggling. If that's your last 10 dollars you're going to starve. Went to this location today for a mobile order. It's a pretty fucked up app if this how they handle this. For more information, see the developers privacy policy. Well good luck on getting it to add an offer. I saw on television and was impressed with the special $5.00 meal, well Im sad to report to you that not all of your restaurants are honoring the price, Ive been told from two restaurants that the meal is in there system for $6.00 and they cant and wont change the price and honor your advertisement, now one dollar plus the tax isnt a lot of money, but some of us are on a fixed income and every dollar is more valuable than a few years ago, but thats really not the point, you at corporate take the time and money to run this special for your customers and a number of your restaurants dont honor the price you set, now, that makes me question your operation of business, how can I trust your organization if your employees are not willing to observe what comes out of corporate? Triple-checked. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can directly contact Burger King with the following given toll-free numbers. Choose your location. Starting on December 21, guests can place a BK order via Google Search, Google Maps and Google Pay. Get a 7.99 Whopper meal for about 4. to the restaurant. Once it starts to shake, you'll see an X Mark at the top of the app icon. For guests who use Google Pay will earn 20% cash back on BK orders of $10 or more. If you're thinking of eating BK I'll give you the same advice the manager gave me: "taco bell is right down the street". Sign Up. Burger King. Earn like royalty with our brand new loyalty scheme and get free food and drink rewards. I got through step 5 and showed them the screen with the order number. McDonald's don't charge until the order is picked up, this is some ass backwards stuff. Order. What the hell? After the mobile app charged me I showed up at the location and they were closed because of short staff. Very much like the stupid mcd double drive thru. - Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. Phone customer service couldn't refund me for 5 days. Not true. No one should expect to make money from the picks and predictions discussed on this website. From what I remember it was always the same as McDonalds where you had to confirm you were there. Thats why I am SO HAPPY I found the Burger King app for us! It's immediately confirmed. nope, charged me instantly with no cancel option. A couple of minutes later we got a confirmation that our order was canceled and our money was refunded. Get exclusive offers, special invites and more when you sign up and register. It happened again (previous location/not current issue). Cash payments are made directly to the restaurant fulfilling the order. The content on this site is for entertainment and educational purposes only. The developer provided this information and may update it over time. Store couldn't buy me taco bell. If you pressed it already then thats on you for changing your mind. Aside from that . Orders won't go through. You also can't add more than one offer and have to multiple orders. For more information, please see our you the user and the restaurant. Let me know how returning back goes. Explore our menu and find your nearest BK restaurant anytime, anywhere. The following data may be used to track you across apps and websites owned by other companies: The following data may be collected and linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Plus, you can browse item descriptions and nutritional information at any time.Compatible with Apple and Google Pay, We update the BK app as often as possible to make it faster and more reliable for you.Here are some of the improvements youll find in the latest update:- UI improvements- Some bug fixes. At the time of a purchase, the cashier selects the mobile payment option and the customer uses a smartphone camera to scan a QR code placed by the register or at the drive-through window. The Habit Burger Grill. Scan this QR code to download the app now. No more waiting in line for your Chicken Royale. If you or someone you know has a gambling problem, call 1-800-GAMBLER. Store couldnt xfer my order to another store. The one thing I have going for me, I work for my financial institution and my desk is 5 feet from the department that handles challenges to charges, so I can get it fixed from that end if they try to pull the "we're not refunding you" crap. There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. Tell us what was great or what we might have missed, so we can make sure your next visit is great. Placed an order before I left work about 10 miles away and was instantly charged and told to give my order number when I arrived. Cookie Settings. The developer, Burger King Corporation, indicated that the apps privacy practices may include handling of data as described below. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Store couldn't make my food. that is based on inaccurate information. . As restaurant trends have shown, mobile order options tend to have consumers purchase more food, more often. There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. Burger King. Made the order and arrived 45 minutes later. Order ahead for convenient pick-up in the restaurant. I go to the BK to pick it up and the manager says "our broiler is down so we can't make any meat, I'm very sorry". fulfilling the order. Uh-uh no way, off with the King's head I say. They seriously do need a check-in and especially a cancel button. Either way it's a pretty crappy way to run the app. descriptions are maintained, we reserve the right to cancel any order I placed an order through the BK app, and when I pressed Im here my card was charged right away (I used Cash App so I got their text). I was trying to model out an order including tax. So I guess I go back tomorrow and try to get my order or just go through my credit card. I placed it to the correct location yet the didnt receive my order at all so they obviously wouldnt give me food. Safety starts with understanding how developers collect and share your data. Each and every team . Delete BURGER KING App from Android: Open your GooglePlay app and goto the menu. Get access to exclusive coupons. . Cash payments are made directly to the restaurant Earn points to spend on free food and drink rewards with our loyalty scheme. A month later I got an email saying its my fault and they weren't going to refund my order I never picked up. policy of the individual restaurant. It's been bugged since December 2022. I used it last night with a gift card and it didnt take $10 off instead it charged me $1 to use the support coupon ARE YOU SERIOUS?!? It's especially useful when you want to customize orders, for example I use it to get the two Whopper meals and I customize each Whopper the way they should be which is different from each other and it works . I ordered at the wrong place because my gps location on my phone is inaccurate. Did they charge me? Yeah its pretty lame really. While every effort is made to ensure that accurate pricing and Is Santa skipping cookies for pancakes this holiday season? I got home and I thought it". Why comment if you're not gonna be helpful? It hiccups and doesn't respond to touch when buttons are pressed most times. Discover our menu and order delivery or pick up from a Burger King near you. Cookie Settings. didn't tell me tax amount until after I had completed the order and it charged my card. I've checked them. (I never even left the drive-through line it was so fast.). What do you think of the new Burger King mobile order option? Farmer Boys purchases the freshest ingredients locally, whenever possible. This comes to 3.98 and takes you over the 3 threshold to get the burger for free. - which is nice - but I have to redeem it as an *Offer*. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Copyright 2023. costs relating to the servicing, repair or adaptation of any equipment, I was in a whole different state and placed an order through the app not realizing I was ordering from the BK I usually order from I'm my home state. Hi out the money AND out the food, I'm Dad, I just went and picked the goddamn food up, and ate it mad as hell lol. I use the app to go through the drive-through all the time. . Never had this issue before until now. Pay online and track your order. Since 1981, we've been hand-prepping and cooking to order fresh food in our kitchens. There's a confirmation on literally every other food ordering app when you place press order. Dont ever imply anything. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Store couldn't buy me taco bell. Get a free WHOPPER with your first order over 3 using Click and Collect. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. !BTW, Ive tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! Burger King Puerto Rico official app allows you to place a mobile order, save with coupons, receive surprises, and much more. Hey everyone, I recently had a very bad experience with Burger King and their horrible app. (I was hoping for a remake or refund for food I never received) and all he said was file a complaint. Cookie Notice and our Get secret deals and exclusive mobile coupons with the official BURGER KING app and save like a king! About this app. There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. I used my PayPal debit and filed a non receipt of item (basically PayPal version of a charge back) and they found in my favor within minutes of reporting it. You have to be super direct. This is normally within 9 seconds from the point at The people who chose this app and its programmers should look into whoever did McDonalds app because theirs is flawless and if something messes up the restaurant is able to fix it themselves. Google, find me a Whopper. The food was made. for this order. Sitting in the drive through right now. An order may be subsequently cancelled by a restaurant after you have If so then you'll need to contact BK Corporate as stores can't refund mobile orders. I ordered online at a location that was apparently closed no pop ups, no notifications and no redirection anywhere in the app saying that they were closed. No more waiting in line! Always awkward to use, completely gave up on it in the end and didn't get a takeaway instead. 11.99 - rewards = 0.00, but then the payment screen it goes back up to 11.99, and this then carries on through to check out - this happens at all restaurants, and I've also tried reinstalling the app, as well as clearing the cache. Beginning of dialog window. Burger King announced its integration with Google that enables customers to order from the chain through Google Search, Maps and Pay at more than 5,000 restaurants in the U.S. This application is completely USELESS! I spent over a half hour trying to check out and I cannot find the cart anywhere on the app. If you're really committed to MoneySaving (we . . It is embodied in our mascot and head of security, The Scarecrow, whose mission is to protect and serve farm fresh food. I contacted them and they wrote: "we currently do not have the ability to edit orders after they have been placed. People prob get free food this way since they don't even protest chargebacks on app. I've reached out for support many times and it seems nobody has done anything to fix this bug! Thank you, Burger King, for remembering order it your way should be possible no matter how we are getting our order!! Food Reviews, Recipes & More news fromFanSided Daily. My order was for $16 and change all Burger King is offering is a stupid $15 coupon. Plus, free surprise products can be found in your app. Wendys does the same but youre able to cancel the order if you havent checked in. App is slow and janky in functionality. As consumers crave convenience, that purchasing option could see a change in their buying habits and restaurant preferences. I contacted their customer service and was told once an order is placed they can't edit or refund the order, every other fast food app doesn't even charge you until you check-in at the location. Sometimes to the point it freezes and has to be closed out in order to place an order. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Pretty ridiculous when I enter something like frustrated no nicknames are left and a message pops up that its taken! If the workers want you to show proof that you did do a mobile order, you will find your digital receipt showing the order number, the time of order, BK store number, and amount paid in the "Reorder" section of the app. Where in the app? The service was on point. Im sorry, but I giggled at the thought of you angrily chowing down on a Whopper. Home. Once your order has been accepted, this represents an agreement between Click on that X to delete the BURGER KING App app. If that's your last 10 dollars you're going to starve. It begins with a heading 1 called 'Get the Mobile App'. Hit us up at BK.com/support so we can look into this for you. Get access to exclusive coupons. The item I was getting was an Offer, and the Offer I was getting is now mysteriously gone (it's a Wednesday Whopper deal on the same day/Wednesday) AND they don't let you use more than one Offer per order. Literally is still the worst app ever. Your favorite teams, topics, and players all on your favorite mobile devices. Burger King mobile order via Google photo provided by Burger King. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. Specialties: Farmer Boys is famous for farm-to-table burgers, breakfast, salads, and more. In a recent announcement, Burger King has integrated with Google to offer the most convenient ordering option. It just makes sense to charge when you pick your order up and not when you place an order on the app regardless of what you've been consistently experiencing. There used to be, but doesn't seem to be now, the "i'm here" button. (I wasnt used to using apps specific to each restaurant until now) DoorDash doesnt allow simple changes like extra cheese, and for Burger King you cant even add special requests. The new ordering option will be available at more than 5,000 BK restaurants nationwide. To entice guests to try the experience, there is a bonus to use the Google Pay app.