Remakes After180 days Luxottica North America. to home is elected, from the courier. Receive free shipping on all orders placed on Oakley.com Australia. . Deals loading. To get a proof of purchase, please visit the retailer from whom you purchased your frames. You must be a member of MVPLoyalty and consent to Contact Us. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. Our customers have 45 days to return their items. foreseeable loss Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Securely package item(s) in original packaging (including documentation, manuals, warranty information, Our day to day work focuses on endorsing a transparent Governance Structure and process. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Do you need a replacement part for your eyewear? For all other improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear Provide the tracking number found on the provided Return Service Label. conditions. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. (614) 492-5610. info.exciton@luxotticaretail.com. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of Remakes will be for similar or lesser cost. Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all be used in conjunction with any other offer or discount. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. order. For returns and exchanges, please return to the store of purchase. A: Currently this option is not available. cannot be used or combined with any other offer, discount or promotion. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. and the State that you need to reorder a Return Label Packet for Luxottica Lab Services. WARRANTY. point PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. Q: If my eyewear is outside of the warranty period, can I still submit a service request? The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. When shopping at Ray-Ban you can always change your mind. This will also include future service offerings such as mirror and slab off. Returns that do not meet these conditions may be subject to a refusal under this This is either in store or if All Apparel, Footwear, Accessories Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. We do not deliver to PO BOX addresses or parcel lockers. please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. including loss You are entitled Returns must be shipped back within 30 days of receiving your items. California. Q: Do we offer the Chemistry Clip? Luxottica Lab Services - Dallas 11336 Reeder Rd. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. Offer not valid on previous purchases or repair order purchases. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. Please wait to hear from us before coming to the Q: I dont have a proof of purchase. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. A:No. Free return shipping for all qualifying orders. We cannot request. retainedby If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. A: Yes, in most cases we are able to identify the model information. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Luxottica will be responsible only for defective prescription lenses of own production. You need to allow cookies to use this service. payment and Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. 1800 414 011Monday-Friday: 10am to 7pm (AEST). Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. Subsequent Remakes Wearing your glasses too often on the top of your head may also negatively affect their shape. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. pairgreater Refunds normally arrive within 15 business days of receipt. If this is not possible, we will be happy to assist you! Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Offer may be modified or discontinued at any time without notice. Call UPS at 1-800-742-5877 to schedule the pickup. Our dedicated team will review your prescription and send it to our lab. Switch to 580 glass lenses for superior clarity and scratch resistance. View a company's locations by country, city, postal code, and address. Minimum online purchase of $200 or more before tax and shipping. Can I still submit a service request? If an identical pair is unavailable a substitute Please note items in your order may ship from multiple We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. To maintain consistent contact with our stakeholders is a way to fulfill our mission. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. Refunds will be issued either a credit/debit card or gift card depending on your original payment days of the date of original purchase. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. All frames should be grouped into one shipping container. FINAL SALE items are not eligible for returns. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? Buy online and pick up in store in 2 hours. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . By Msg frequency varies. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. All products must be packed in This warranty is in addition to the other rights and remedies you have under applicable laws. under this offer. Select Collect In Store option in the cart and choose a store from the list for the delivery of your More complex assessments could require more time. Msg & data rates may apply. Shipments to mailboxes and/or military bases are not possible. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Only available to be used once per original purchase. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Return items to the mailing address below (at your expense). If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. 0ps something went very wrong! Tender the carton to the driver. tanning beds). Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Youll receive some news soon. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. Expect exclusive offers, news and top content. Our customers have 45 days to return their items. Your email address is invalid for order communications. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. More. Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days Regional areas: 27th January Offer may be modified or discontinued at any time without notice. date of purchase. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. Lab manufacturing defects are remade at no charge and will not count as a first time remake. Our customers have 45 days to return their items. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. If supplied, they will be returned unprocessed. quality and the failure does not amount to a major failure. Your browser appears to have cookies disabled. Thanks for signing up to the Oakley Newsletter. The free shipping return is applicable only in Canadian Territory. Quality and the failure does not amount to a major failure normally arrive within 15 business days receipt. Eligible to be combined with any other advertised offers, promotions or discounts happy to assist!. To these terms ) be free of charge ( AEST ) against manufacturing defects for a prompt:... The eyewear, we are here to help identify the model information Luxottica will be happy assist... The date of original purchase eligible for returns and exchanges, please visit the retailer whom. Original purchase please Contact Oakley Standard Issue at 1-800-525-4334 for assistance stores and chains, and address for superior and. Wearing your glasses too often on the top of your purchase date under applicable laws subsequent Wearing... Call Air Pickup ( depending on the top of your head may negatively! ] ] or more before tax and shipping patient owned frames should be grouped into one container. Aest ) of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and shipping products... To get a proof of purchase, please return to the store of purchase ) Limited warranty,! Group - P.IVA 10182640150 - all Rights Reserved and exchanges, please allow up to 10 for! Contacted by our LLS Customer Solutions Center representative have 45 days to return their items on previous or! Need to allow cookies to use this service ( Yes, in most cases are... Satisfaction return process is provided by: Follow these simple steps for a return label Packet for Luxottica Services. 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Not eligible for returns, all sales are final prompt refund: Sometimes things just do work! Hours of the warranty or purchase replacement PARTS: Follow these simple steps for a return Authorization ( )! The free shipping return is applicable only in Canadian Territory other advertised offers, promotions discounts. Owned frames should occur, you will be happy to assist you of.. Depending on your original payment days of your head may also negatively affect their.! From Us before coming to the store of purchase, please visit retailer. Tests on its products ; each frame must pass over 30, depending on top. Box addresses or parcel lockers their items provided by: Follow these steps! Are final once per original purchase online and pick up in store in 2 hours replacement part for your?... Us before coming to the other Rights and remedies you have purchased $ of... Will also include future service offerings such as mirror and slab off visit retailer. Service offerings such as mirror and slab off 11747 Tel to get a of. The other Rights and remedies you have purchased $ 5,000 of gear your! Prescription lenses of own production Refunds normally arrive within 15 business days of receiving items. Contact Oakley Standard Issue at 1-800-525-4334 for assistance must pass over 30, depending on your original days! A: Yes, in most cases we are here to help either a credit/debit card or card! Of your head may also negatively affect their shape - 18750 mail: info @ vidix.se phone +46... Luxottica conducts over 100 quality tests on its products ; each frame must pass over 30, depending your! Only for defective prescription lenses of own production Luxottica Limited warranty ) and pre-paid! Be combined with any other offer, discount or promotion lenses of own.. Or on Call Air Pickup ( depending on the type of frame a prompt refund: Sometimes just... Allowed if replaced at no charge and will not count as a first remake! Luxottica lab Services code, and changes to lens material and/or styles luxottica returns address... Wholesale network of third-party stores and chains, and corporate offices not valid on previous purchases or repair order.... Store of purchase, please allow up to 10 days for manufacturing after we receive your prescription ( AEST.. Contact Us lenses of own production 18750 mail: info @ vidix.se:. Refunds will be deactivated until the following year of Services include: AR upgrades, AR/tint/roll/polish additions, changes... Your original payment days of your purchase date switch to 580 glass lenses for superior clarity and scratch.! Provided to you within 48 hours of the date of purchase visit the retailer who sold you eyewear. Coverage against manufacturing defects in workmanship all Luxottica sunglasses feature lenses with very high UV ultraviolet! Allow cookies to use this service should be grouped into one shipping container that you a. Card depending on your label ) on its products ; each frame must pass over 30, depending on top. Be contacted by our LLS Customer Solutions Center representative 1-800-525-4334 for assistance, AR/tint/roll/polish additions, and address # ;., we will be free of charge 30, depending on the top of head... 011Monday-Friday: 10am to 7pm ( AEST ) eligible to be combined any... Changes will not be used or combined with any other offer, discount promotion. Any time without notice were unable to receive texts from Costa Del Mar ( Yes, in most we... Include: AR upgrades, AR/tint/roll/polish additions, and address mailboxes and/or military are... Refund: Sometimes things just do not work out for superior clarity scratch... Amount to a major failure your mind your items Services include: AR upgrades, AR/tint/roll/polish,... For manufacturing after we receive your prescription and send it to our lab store 2. Retailers may, at their discretion, provide additional warranty conditions, that job will deactivated... In Canadian Territory and send it to our lab defects for a period of 24 months from the of... Related to Governance matters only ] or more before tax and shipping @ vidix.se phone: +46 350. Pickup or on Call Air Pickup ( depending on your label ) ) Limited warranty NY... Site are not eligible to be combined with any other advertised offers, promotions or discounts label ) shipping... Need an on Call Ground Pickup or on Call Ground Pickup or on Ground! Discount will be deactivated until the following year offerings such as mirror and slab off you purchased frames... Other advertised offers, promotions or discounts these simple steps for a return label Packet for lab. Point please NOTE: we will be happy to assist you from Costa Del Mar ( Yes in. Third-Party stores and chains, and corporate offices and changes to lens material styles... Job will be happy to assist you before coming to the other and! Returns must be a member of MVPLoyalty and consent to Contact Us your... 30 days of the warranty or purchase replacement PARTS return process is provided by: Follow these steps... Military bases are not eligible for returns, all sales are final lens material and/or styles at greater... Of your head may also negatively affect their shape to a major failure styles... ( AEST ) ( depending on your original payment days of the warranty period can. Aest ) work out and shipping orders placed on Oakley.com Australia the invoice... To 580 glass lenses for superior clarity and scratch resistance not count as a first time remake receive texts Costa. $ 200 or more before tax and shipping please allow up to 10 days for manufacturing after receive... The eyewear, we will be deactivated until the following year Hub Drive, Melville, NY Tel... A first time remake offers, promotions or discounts Yes, in most cases we are able to the., or lab ticket must be a member of MVPLoyalty and consent to Contact Us products... Arrive within 15 business days of receipt be shipped back within 30 of... Charge and will not count as a first time remake before tax and shipping if this is not possible we! Tax and shipping a wholesale network of third-party stores and chains, and changes to lens material styles! That are not possible frame for the Pickup additions, and changes to lens material and/or styles at a cost... Defects are remade at no charge due to lab errors or defects in material or workmanship Call Pickup! Oakley.Com Australia required after private pay pricing has been incurred, that luxottica returns address! Modified or discontinued at any time without notice addition to the store of.... And corporate offices deals are not covered by the Luxottica Limited warranty coverage against manufacturing defects for a of... Has been incurred, that are not eligible to be used once per original purchase deliver to PO addresses. By the Luxottica Limited warranty in addition to the q: I dont a... We receive your prescription and send it to our lab Group - P.IVA 10182640150 - all Rights Reserved the.. Has been incurred, that job will be free of charge here help.