References in these Terms and Conditions to the Athens Convention mean those provisions of the Athens Convention which the Regulation incorporates, implements and extends unless the context otherwise requires. If you remain dissatisfied, you must write to us within 28 days of the end of your holiday (or for damage to or loss of luggage within the time limits specified in clause 12(6) above) giving your booking reference and full details of your complaint. We will notify you as soon as practicable should this situation occur. Only the party leader should write to us. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage unless the carrier proves that the incident occurred without his fault or neglect. Accordingly, it is Norwegian's policy that if you are a citizen or resident of any sanctioned country, we will be unable to accept and will be entitled to cancel your booking and refuse boarding, unless you can satisfy the following conditions by providing us with: a. proof of citizenship in a non-sanctioned country; OR proof of residency in a non-sanctioned country; AND. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. Except where so confirmed, failure to meet any special request will not be a breach of contract on our part. (1) The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print. Period before departure notification of cancellation received by us, Cancellation charge per person cancelling*. Under no circumstances shall we be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Passenger. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). The Guest understands that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) providing an accurate, truthful and complete health questionnaire for each Guest in a form and containing any and all health or travel-related questions as required by us in our sole discretion based on advice received from relevant government or health authorities or medical experts prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Guests to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face coverings in most locations outside of the Guest's cabin whilst onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/all times whilst on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only shore excursions approved by us; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guests in a timely manner of any written authorizations or consent forms required for us to carry out our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by us in our sole discretion to be necessary to reduce the risk of spread of COVID-19. We shall not be obliged to delay departure or deviate from the intended itinerary and you must bear any and all costs arising as a result. All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 8. All costs incurred in obtaining such documentation must be paid by you. In any event, you must give us full details in writing (including details of any medical or mobility equipment such as a wheelchair which you will or may need to bring with you) at the time of booking and whenever any change in your mobility, condition or disability occurs. (4) Mandatory Compliance with COVID-19 Policies and Procedures. An EHIC is not a substitute for travel insurance. Where you miss your transfer for a reason outside your control, we will endeavour to accommodate you on a later transfer if there is one, subject to availability of space, but do not promise to do so. If you breach or fail to comply with the airline's terms and conditions or become liable to make any payment to the airline and the airline as a result seeks payment of any sum from us, we will be entitled to claim that payment from you. Each piece of baggage must be distinctly labelled with the Guest's name, name of the ship, cabin number and sailing date. For further information on SFPD (including redress numbers), see www.tsa.gov/SecureFlight. If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. Restricted Air flights cannot be changed after confirmation. (6) Pets, birds, livestock and other animals are not allowed on board the ship. (3) Please read your policy details carefully and take them with you on holiday. Our COVID-19 Policies and Procedures apply to shore excursions and Guests must comply with them at all times. Where your contract is with your travel agent, their terms and conditions will apply together with these Terms and Conditions. The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guests travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. You should also consult the information on recommended vaccinations and health precautions which is available in the country where you are resident. Except as otherwise set out in these Terms and Conditions, you must indemnify us for any expense incurred or suffered by us which is not included in the holiday price you have paid to us including (without limitation) expenses relating to medical, dental or similar treatment, accommodation, transportation, repatriation or damage to property. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. In accordance with the Athens Convention, we cannot therefore accept liability for the loss of or damage to any valuables you bring on holiday with you. A "non-shipping incident" means any incident which is not a shipping incident. Here's the message from NCL: Your refund request form was submitted successfully. If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. Luggage does not include mobility equipment which is dealt with below. Any such items in your possession on embarkation shall immediately be surrendered to the ship's Master. Contact us immediately if any information appears to be incorrect or incomplete. If you are not an EU citizen or do not hold an EU citizens passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas (http://cibtvisas.de/leisure-eu-splash). If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your NCL cruise, cancellation charges will apply as set out in our Terms and Conditions. For all claims and subject to clause 12(4) we cannot accept any liability if you fail to follow the procedures set out above. After balance due date, cancellation is subject to the same cancellation charges as the cruise. Shore excursions are capacity controlled on a first come first served basis. (2) A binding contract between us will come into existence when we confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us by any means or your booking is confirmed by our website. (4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers. We may update our privacy policy without prior notice. You must also promptly advise us if any reduced mobility, medical condition or disability which may affect your holiday develops after your booking has been confirmed. When making any payment, we will deduct any amount which you have received or are entitled to receive from the airline for the complaint or claim in question. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. (3) Pre and post-departure changes COVID-19 or other communicable/illness related measures: Any impact which COVID-19 or other communicable/illness related measures / action has on your holiday will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result (see also clause 2). (3) You will be provided with a voucher for your confirmed transfer which you will need to present before you will be allowed to board your transfer vehicle. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. 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