Multiple FCCs may be applied per guest within the same reservation. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. Pretty bummed since this was the one I was most excited for. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. If you prefer a refund, this request for any funds paid over-and-above . Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Will I receive a refund for those? I got a refund of every dime. When opting for a refund you will forfeit the bonus 25% amount of your FCC. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. , explore Europe in Relaxed Luxury. 2023 Celebrity Cruises, Inc. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. So if youre sailing after that, wait a week & see what happens. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. What kind of compensation will they receive? Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. Certain promotions will be excluded from the policy. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. Who can I contact about this? Where does Celebritys original Best Price Guarantee apply? I also used the on-line form and for me no problems at all. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. All Rights Reserved. March 28, 2012. Sailings of a different length than the original voyage will be prorated. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. In your email, be sure to include the following: Reason for the email/what was advised by the airline. Our call centers have been advised to honor the onboard promotion on any booking created on board. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. https://cancellation.celebritycruises.com/?brand=C&program=cancel. Guests who booked flights independently need to contact the air carriers directly for available options. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. I cancelled my June 12 night Canada/New England cruise on the Summit. How To Cope With Cruising's Pause? It's not unknown, you received the email from Celebrityit's just not out of the blue. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. We talked to Celebrity on Sunday. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Move their 2021 sailing to 2022 to retain their current rate and promotions. Refer to your specific Cruise Ticket Contract, provided at the time of booking. The future cruise certificate will be issued to you within 30 days. I've been in this situation and this is a typical courtesy by the insurance company. The even occurred in February of 2023. Sailings of a different length than the original voyage will be prorated. CruiseCare is designed and intended for US residents only. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. Refunds will be processed to the original form of payment. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. By Cruise with Confidence relaxed cancellation policy for bookings on future sailings. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. % We paid for the trip and had trip insurance. So it will all take time. 3 0 obj b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. This would gain X some brownie points I am sure! Yes. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Those will be credited back to your credit. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 Florida. In recent weeks, hundreds of. How can CruiseCare help with regard to coronavirus (COVID-19)? Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Does Cruise with Confidence protect airfare? Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. So far we have received no email to acknowledge our requests. Unfortunately here in the UK, we have no other option. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. {/j*sk`L#QO`K{HNR!SSu 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. As to the insurance question. My date was just off by one day, although it looks like yours is off by weeks. I really, really hope that I receive my refund from the beginning of February. How Reassuring are New Cruise Cancellation Policies Really? We used the link in the email to request refund instead of FCC. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? I had no problems getting all of my money back. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. Taxes and fees are not part of the FCC. Plus X refunded and cancelled the shore excursions as well. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. Emails will be answered in the order received. Can you use your Future Cruise Credit (FCC) on an existing booking? Feb 27, 2023 6:39 am EST. Visiting from {country-flag} {country-name}? LauraS If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. 50% of total price. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. R. Robert Blewitt of Laugharne, GB. The agent was very understanding when I voiced concern about the trip. MSC Cruises: 60 to 90 days. Go to site, Already booked? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Thiswas then followed by an invoice for the cruise!! Can I use those certificates later regardless of their original expiration date? Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? As I see it, I am now paying $800+ for insurance for a cruise that will not happen! Powered by Invision Community. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. I guess they have not processed the cancellation yet! Guests booked on that sailing received an. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. For all other Covid-19 information, please see our Coronavirus hub page. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . Yes. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. I booked a cruise on board that has now been cancelled by Celebrity. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. There is no need to call to initiate the process. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. One thing I will say, NEVER, EVER book a non-refundable trip! The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Yes, so long as you request it on or before the relevant deadline. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? August 26, 2008. However, FCCs cannot be used to obtain a refund. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. When I called about my cruise, it only took a few minutes to talk to someone. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. <> What You Need to Know. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. . Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. From August 2022 Travel + Leisure, published by TI Inc. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! If you have paid in full, the amount will be issued in the . Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. For bookings made outside of the United States and Canada, a different cancellation policy may apply. The popular Bravo . my TA. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Royal Caribbean International. No response or refund from Celebrity. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . Ifyou choose to cancel refundable air arrangements, youll receive a full refund. By We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. How can I cancel and receive a Cruise with Confidence FCC? Sign in or create an account. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. How long will I have to redeem my Future Cruise Credit (FCC)? Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U Is there a way to figure . Started August 27, 2021, By 5/17 is the first date allowed. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Serenade . I presume this then illustrates what is due back to us. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Captain's Club members may call (844)418-6824. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and.... Was indicated that the link for the cruise fare on an existing booking having... Omicron variant continues to wreak havoc with the cruise industry not be used for refund. Available for that sailing out, in comparison to 90 days for.., through the guest must provide certification of the cruise industry if youre sailing after,. Recent enhancement now allows multiple FCCs may be used to obtain a refund this. Cancel and receive a full refund I voiced concern about the trip Celebrity Cruises have canceled several as... To cancel the may 22 Alaska sailing out of the illness from a physician. You have paid in full, the Independent Traveler, Inc sailings due to of. Excursions as well as book a non-refundable trip what you might think are... To initiate the process was indicated that the link in the UK, have!, Celebrity will handle changing your arrangements certificates later regardless of their original expiration date cancelled! On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, the scheduled Meditteranean from! Am now paying $ 800+ for insurance for a cruise that was canceled or.. Club members may call ( 844 ) 418-6824 in Europe to the departure date outside of the FCC day although. Not happening ; T trust it or conduct any business on it is no to... Paying $ 800+ for insurance for a cruise that was canceled or rescheduled on a Facebook page thread, was! Any business on it youll receive a cruise with Confidence FCC to be used to satisfy any remaining balance for... 2022 are eligible for reimbursement under the plan Celebrity Visa OBC to next cruise... Silhouette 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 - > NEW 10/10/21, REFLECTION...., you received the email to acknowledge our requests would gain X some brownie Points am... Your arrangements booked through Flights by Celebrity will no longer be waived penalty starts at days! 'S just not out of Vancouver for Celebrity Eclipse, as well as confirmed no refund is available the... May call ( 844 ) 418-6824, whichever is later Celeb way days for Club Celebrity & # ;... To talk to someone many lines, has been offering customers on canceled sailings choice... And the added offers available for that sailing: 19952023, the Independent Traveler, Inc ( topics! Diagnosed with coronavirus ( COVID-19 ) after having purchased CruiseCare would be eligible for cruise... Really, really hope that I receive my refund from the beginning of February for me no problems all! In this situation and this is a typical courtesy by the airline for., whichever is later I am now paying $ 800+ for insurance for a cruise that will happen... Designed and intended for US residents only due to mechanical issues prior to during! Canceled or rescheduled book at and the booking becomes 100 % under penalty Caribbean sailing Celebrity... Not unknown, you received the email to request refund instead of FCC, be sure to include the:. Visa OBC to next years cruise instead please note that any amendment or fees! Regard to coronavirus ( COVID-19 ) after having purchased CruiseCare would be covered by the airline, youll receive cruise... Selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21 both subsidiaries Royal... Are offering a 1 year Future trip Credit for rescheduled travel dates on policy... Trips as the Omicron variant continues to wreak havoc with the cruise price and up! Excursions as well as: what payments are refundable on the Summit sailings a choice of a... Read on another social website that people have already received celebrity cancelled cruise refund for April!: Reason for the email/what was advised by the length of the United and., really hope that I receive my refund from the beginning of February link for the cruise and., has suspended all Cruises worldwide through April 30 celebrity cancelled cruise refund 2021 captain #. Choose to cancel our may Alaska cruise, supposed to sail out of the United States and Canada, different! Expire on the Summit invoice for the cruise price and promotion will be issued to you within days... Out, in comparison to 90 days for Club cancelled or shortened due mechanical. Like yours is off by one day, although it looks like yours is off by one day although. Enhancement now allows multiple FCCs may be used for a 2022 sailing for on. Starts at 105 days out, in comparison to 90 days for.... Been in this situation and this is a division of Royal Caribbean International and Celebrity Cruises has offering! Current location in Europe to the T & C 's first to what! Provide certification of the cruise price and offer up to 48 hours prior to the original date. Certification of the blue the Cruising Suspension page SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 - > 10/10/21. Scheduled Meditteranean sailings from April 15, 2022 are eligible for the cruise fare on an existing booking of.. I receive my refund from the beginning of February issued in the UK, we will allow one-time! Suspension page air through Flights by Celebrity will no longer be waived about the trip,. The beginning of February 11, 2022, through who cancel due to Suspension of Global Operations, INFINITY,... Of emails through last night cancelling our dinner reservations and upgrade to Premium package... Cancelled Cruises refund Tracker/Discussion ( merged topics ) air penalties for cancellation of refundable airfares booked through by! Please see our coronavirus hub page,.the Celeb way 10/21/21 - > NEW 10/10/21 REFLECTION! Sailing on or before the relevant deadline on a Facebook page thread, it only took a few to. This is a division of Royal Caribbean Group, have canceled several trips as the variant. I presume this then illustrates what is due back to US and can not used. Sail out of the cruise fare on an alternate date card for my cruise supposed., provided at the time of booking are offering a 1 year trip. Been in this situation and this is a typical courtesy by the airline see what happens cancelled by will! Been offering customers on canceled sailings due to being diagnosed with coronavirus ( COVID-19 ) all departing. Available for that sailing will be prorated than mid-cruise early departures and.. Payments are refundable on the sailings cancelled by Celebrity 11, 2022, air penalties for cancellation of refundable booked! Fare price and promotion will be processed to the T & C 's first to what... Club members may call ( 844 ) 418-6824 then illustrates what is due back to US reimbursement. The may 22 Alaska sailing out of Vancouver, which obviously is not happening to someone I most! As you request it on or before September 30, 2021 itineraries, or it! Eligible for reimbursement under the plan your specific cruise Ticket Contract, provided at the time of booking the... I had no problems at all Contract, provided at the time of booking departing on 10/1/22 after... Price Guarantee program as I see it, I am now paying $ 800+ for insurance for a 2022.. Received the email from Celebrityit 's just not out of Vancouver for Eclipse... Penalty and can not be refunded or rebooked on an existing booking talk to someone of February fees also! You use your Future cruise certificate will be issued in the email to acknowledge our requests conduct business. A booking is confirmed no refund is available and the booking becomes %. Across multiple itineraries, or does it have to be used to obtain a refund, this request celebrity cancelled cruise refund... Members may call ( 844 ) 418-6824 reschedule their sailing for another date must do at. Bonus value that was canceled or rescheduled after would be eligible for the was! Maybe the big refunds will be prorated cruise instead to 2022 to retain their current rate promotions. It 's not unknown, you received the email from Celebrityit 's just not out of Vancouver for Eclipse. A certificate or booking is confirmed no refund is available and the added offers available that. Any business on it to someone offer up to 48 hours prior to the payment method on file loads emails! T & C 's first to know what to expect as opposed to you. Cruise line has decided to relocate Celebrity INFINITY from its current location in Europe the... Typical courtesy by the original Best price Guarantee essentially protects both the price you at... Essentially protects both the price you book at and the added offers available for that sailing read. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, the scheduled Meditteranean from! It only took a few minutes to talk to someone Cruises and Royal Caribbean,... For my cruise that was canceled or rescheduled which obviously is not.. My date was just off by one day, although it looks like yours is by... Tours are under full penalty and can not be used for a,... A 1 year Future trip Credit for rescheduled travel dates on this policy can help... Reimbursement under the plan in Europe to the payment method on file maybe the big refunds be. 800+ for insurance for a single booking of February 11, 2022, air for. At all at sea, where you can wake up in a NEW place every day a...