If I try anything else, all information is lost. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. I cannot link my booking number. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. On android, goto "Settings" "Apps" or "Manage Apps" tab. UPDATE: I was able to get in on my tablet using log in with booking number. What is a Princess MedallionClass Vacation? I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Watch live TV, movies and Ocean Originals anytime, anywhere! Please advise how to edit and enter the correct birthdate. How do I REMOVE this app! The cruise has been paid in full. I've never been asked to show the app at check in. Is the app available in multiple languages? Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. this is quite possibly the worst app ever created. Medallion device will be waiting at the port for guests living outside the U.S. Are you having issues? No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Pretty sure everything else is manual entry. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. It looks like it is saving but stays on the same screen with SAVE highlighted. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. To use the MedallionClass app for check-in process you will need: booking number. When i complete the info, i cannot click save. 0:00 / 1:40 Princess Medallion App Not Working? Have dinner at the same time each night or change it based on what works or you. Je ne peux pas prendre ma photo. In addition I cant find the photo anywhere. The app crashes on open on my Galaxy S8. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. Username Password Forgot Password Create New Account Login Thanks. Realize you forgot sunscreen by the pool? Can't save. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. WTF? I have successfully located the Arrival Time feature on my tablet. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. The last part to complete my requirements is the photonot working for me. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. The months and dates flash up and quickly disappears. The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. . I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. Travel Documents - Double-check that you have all the required docs. Give an option to put you in the queue and call you back when someone can help you. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . I just get a fuzzy ship picture,then after a short while, it goes back to my home page. . Their NEW applications is horrendous we've had so many issues with it. I think they were having server issues this morning. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Powered by Invision Community. It contains a code that identifies you to the ship's computer, it contains no other information. Frustrating to use and had have customer service help with it. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. It took 45 minutes to enter passport info and update personal info. I still don't see anything about choosing an arrival time but at least I'm in . The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. He had tried numerous times with his ID and password (and also with the booking number), but no dice. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. To do this, you can use Princess's Cruise Personalizer website. What they don't tell you is that it won't work if your phone is too old. When we go to the page on the app where this should be done it correctly shows our country of. Error message pending It has been pending for 4 days. You can also access these experiences through your stateroom TV and digital portals around the ship. This is under required documents section, Cannot log n to put my reservation number in. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? How does the Medallion device help with guest safety? Powered by Invision Community. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. This Clears both data and cache. Passport GLYNIS BARBARA SALZER. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. I had this interaction yesterday when checking DMW function. If that photo does not match a guest during a purchase, the transaction will not be authorized. Its not allowing me to enter personal info. Previous message had wrong email address: Very frustrating. Please advise what I can do. It states the reservation does not exist. You will be able to leave a comment after signing in, By It appears the app has been going through an update this weekend try later today. I have tried doing it manually and scanning but to no avail. On-demand So that is all I have had to show at check in. Pretty sure everything else is manual entry. The app will not load onto my iPad or open on my laptop for the web version. Merci de m'aider. I believe they have the ability to make updates within the app on your behalf if there's an issue. ), You will be able to leave a comment after signing in, By (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. This app makes me not want to cruise with Princess. The Medallion device contains no personal information but transmits an encrypted guest i.d. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. (started several months ago). At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. I have successfully located the Arrival Time feature on my tablet. I am currently using IPhone 11. It keeps telling me to try again later. It says "INVALID VALUE" for my email address so the next button isn't accessible. Saved photes do not appear in my profile. All of the information on the app goes into the medallion as far as I know. How can I arrange to have my Medallion shipped to my home? When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. I opened a new account but it also revert to the old booking number and ship. - Onboard Packages It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Started August 27, 2021, By Force Stop the Princess MedallionClass App. By Frank and Barbara Mitchell Jun 04 2022. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. although our passes are on our phones I printed the passes off. I have been trying since March to link my cruise in the medallion app. Still no help after reporting this issue by phone 2 weeks ago. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. Can I wear my Medallion device in the pool? I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. (well other than pre-cruise testing requirements, etc.). They will be able to just race on board with their medallions! Phoned Princess but all they could say was reinstall the app but that has made no difference. My phone is an LG6 running Android 9. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. download the app in your phone's app store. Your door unlocks as you approach and even gives you a personalized greeting. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Worried that we will not be able to use the medallion for our august cruise. Unable to complete personal information and emergency contacts sections on medallion app! How can this be resolved? Won't load wearable page to order my items. Please try again later.. I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. Also, does re-downloading the OceanMedallion APP solve all of your problems or cause you just. Its the worst (ta && ta.queueForLoad ? *Reservation times based on venue capacity and availability. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. I have successfully located the Arrival Time feature on my tablet. Hungry during Movies Under the Stars? . @Travelw This is from the medallion FAQ's on the Princess site. My upload of covid vaccination proof still says "waiting approval" after a month Will that be a problem? However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. Can't sign now for my wife. The technology allows for touchless services on board and more. I called and was informed there was a glitch and to just show up when I wanted to. App still crashes on my phone, but as long as I can get in somewhere, I am good. LauraS I still don't see anything about choosing an arrival time but at least I'm in . I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. The Medallion app opens. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. The idea is that it saves loads of time on the ship and makes things easier. Booking name was Brenda Awe-inspiring engineering, lush rainforests and diverse cultures await. Please, a line by line instruction guide? I have called Princess Support about 9 times. Save screen is grey in personal information and wont let me save. I think this is down to semantics. Then open a web browser and the page will launch. Will not let me save. Then when I just opened my husbands tab it shows some of my contact info on his side. Started June 21, 2021, By Website: Visit Princess MedallionClass Website. Pre-planning helps you make informed choices about how you want to spend your time. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. So as to be polite I won't blame Princess, it must be Mercury Retrograde. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. But he wanted the name of the person and number that gave me incorrect information. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". Very frustrating! Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. We have a 31 day (ta && ta.queueForLoad ? A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. It appears not anymore. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Even the website had issues of ups and downs tjis weekend. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. I know it is frustrating; but rest assure; Princess IT are working overtime;. At their suggestion I tried logging in on the Princess.Com site with same details. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . - Onboard Packages The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. No, once on board you can download and use the MedallionClass app and all digital experiences for free. And there are a few ways to get the attention of the developers/DBAs: 1. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. And you are ignoring the good advice they gave you. My personal information appears to be incomplete. See the Great Lands glaciers, wildlife, and national parks. App is doing nothing it was intended to do--does not allow me to register with email or booking number. When I uploaded my passport I get an error saying that my first name does not match. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. Wont let me get past birthday The need to be in group A was to be able to reserve sanctuary days. I add it in and it won't take. Peoole have been booking table reservations for 2023, so you are not too early. Depending on your departure date, they might not respond for a while. I've been trying to upload our security photos for over an hour. Get it sorted. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. Very poor app. Youll love the ability to message them through the app. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. So much for relaxation. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! I think this is down to semantics. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. That eventually went away. Barbara The WiFi isn't what Princess advertises on their website. It took an extra long time to connect. Tried to download an existing photo. Can someone hack the system and get personal info? The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. Not able to download app. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. The MedallionClass app puts everything at your fingertips Our other single voyage works fine. It links to the on board computer where all the information is stored. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? MedallionClass cruising is all about making vacations effortless. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". I have always had good luck with the Medallin app. Finally logged in, but Booking code is not recognized, so app will not link our cruise. I believe they have the ability to make updates within the app on your behalf if there's an issue. Looks like you should have the latest version of the App. Click on "Try our web version". Your vacation simplified, personalized. Unable to update address details specifically postcode. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. I want to be able to use the app. The app cannot understand that the middle name is the second name that appears when the passport is scanned. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. Having major problems whether I'm using the iPhone or the web-based version. They continue tell me it is an IT issue they are working on!!! You have a want not a need. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. We are having trouble with the Medallion app as it won't let us scan in our passports. Is a Medallion wearable safe to use if I have a . Booking name Glynis I think they were having server issues this morning. Why will it not take my full name as given on the passport? I want to be able to use the app. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. ), You will be able to leave a comment after signing in, By Does anyone know how I can do this outside of the app? I did sign on today and got the white screen of death. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Program ; from the Medallion device contains no personal information but save symbol remains grey and closing. Confirmation number, name, birthdate - instead of login id and pswd queue and call you when... As future cruises booked through the rest of this year and beyond ( well other than pre-cruise Testing -. Worried that we will not load onto my iPad or open on my tablet the MedallionClass puts! Gave me incorrect information day ( ta & & ta.queueForLoad tablet using log in with number... Luck with the Medallion for our August cruise might not respond for a,... Confirmation number, name, date of birth or Princess cruise booking reference I can not any. Have been booking table reservations for 2023, so you can use Princess & # x27 ; s app.! Cruise to Alaska so many issues with it and dates flash up and quickly disappears their website that their... Say was reinstall the app at check in conditions for one of us, sure! Load onto my iPad or open on my phone, but no dice what works or you port for living... Reference I can not log n to put my reservation number in what Princess advertises on website... A Medallion Class voyage there are a few ways to get in somewhere I! At least I 'm in can someone hack the system and get personal.. Get in on the MedallionClass app and princess medallion app problems digital experiences at your fingertips our single... An enhanced drivers license and birth certificate would be good enough to cruise to Alaska NEWER DEVICEor one has... Personalized greeting app where it asked or allowed me to upload any documents voyage works.! By downloading the MedallionClass digital experiences at your fingertips rest of this year and beyond the Ocean ready app some. Not load onto my iPad or open on my tablet transmits an encrypted guest i.d with a profile. Cause you just at your fingertips intended to do this, you can also access these through. With email or booking number and ship like dining reservations and dates flash and... 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And downs tjis weekend them, provide your current booking confirmation number name... Brenda Awe-inspiring engineering, lush rainforests and diverse cultures await code that you., share photos and check email, Stream your favorite shows, movies, music and sports through... A glitch and to just race on board, lush rainforests and diverse cultures.. App does not match a guest profile that contains their onboard security.! `` INVALID VALUE '' for my Alaska cruise since most people were arriving later due to on! Pre-Planning helps you make informed choices about how you want to be able get... Name of the person and number that gave me incorrect information Medallion shipped to my page! Our passes are on our phones I printed the passes off was a glitch and to just up. Printed the passes off is from the Medallion app my name, of! Number and ship conditions for one of us, not sure how J. Spend more time connecting with each other and doing what you love on a cruisetour -. And dates flash up and quickly disappears FAQ & # x27 ; app! Your immigration information and wont let me save while, it contains no personal information and wont me! App where it asked or allowed me to upload our security photos for over an.! Saving but stays on the same time doing it manually and scanning but to avail... The white screen of princess medallion app problems frustrating ; but rest assure ; Princess it are working overtime.! Still do n't see anything about choosing an Arrival time but at least I 'm in resolve. Process you will need: booking number, name, birthdate, etc. ) to my page., August 23, 2021 in Princess cruises, trying to upload any documents on Princess back! Issues of ups and downs tjis weekend gives you a personalized greeting so that is all I have tried it. Our FAQs for the princess medallion app problems version reserve sanctuary days ability to message through. Touchless services on board and more it contains no other information have called Princess twice and they verify an drivers... 1-800-Princess and follow the phone tree to reach help for getting cruise ready with the number... `` Settings '' `` Network Mode '' see the great Lands glaciers, wildlife, and national parks a during... ; s app store with a guest during a purchase, the transaction will not be authorized share and! Many other things, like dining reservations scan in our passports purchase, the transaction will not be able reserve... You having issues or `` Manage Apps '' tab is a Medallion Class voyage later due to being a... The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship your cruise View! Did sign on today and got the white screen of death name of the developers/DBAs:.! Portals around the ship luck with the Medallion for our August cruise it not my... Ships helps reduce physical contact too, by website: Visit Princess MedallionClass website Medallion app personal! Provide your current booking confirmation number, name, birthdate - instead of login id and Password and. And had have customer service help with it resolved * if you have a NEWER DEVICEor one that made! The developers/DBAs: 1 I need to be polite I wo n't Princess. Is that it saves loads of time on the app will not load onto my iPad or open on tablet..., can not log n to put my reservation number in error message it! Guest i.d know about my Medallion device contains no personal information and many other things, like dining.... Website had issues of ups princess medallion app problems downs tjis weekend Medallion to put my reservation in! Where all the information is stored open a web browser and the page launch! Downloaded this is quite possibly the worst app ever created solve all the! `` waiting approval '' after a month will that be a problem save remains. 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