S.E. Hello Czarina! Is Google Drive Downor Is It Just You? Why not let DoNotPay handle your claim on your behalf? Optimum has been having an outage since midnight that is effecting most of the tri-state. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. If so, please DM the full name and address associated with the account. This may take 3-5 minutes. Under Support, located in the upper right corner, click Service status. ^Mark Staying connected during storms is critical. We strongly recommend that you upgrade to a more current browser. Is Straight Talk Down Or Is It Just You? Try visiting the following official links: Hello Marc! Please let us know what issue you are experiencing with Optimum: Thank you for the report! All good -- a heads up before service drops would be nice, though, when it is scheduled. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. I'll look into what options I have, including switching off @optimum if I have to. I've tried to make her switch for years but you finally convinced her. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. Without power to your home, your Optimum service will not work. Try these tips to troubleshoot problems you think might be on your side. Please feel free to DM the full name and address associated with the account in order to look into this further for you. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. When severe weather is on the way, whats the best way to stay in the know? Santa Rosa. Frustrations? The density of these reports is depicted by the color scale as shown below. An outage is declared when the number of reports exceeds the baseline, represented by the red line. If it is, then check other phones in the home to confirm they are all working. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. If it's just one phone, then you'll need to narrow things down further. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Skip to main content. It is not you, it is me. Plug your equipment back into the power source. The following are the most recent problems reported by Optimum users through our website. 3 disconnections, six different people, plus a trip to return my equipment that never worked. After a couple of "pandemic" misses. Troubleshooting tips to help resolve internet, television, or phone issues on your end. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. More specifically, they are unable to login using their credentials. I've tried to make her switch for years but you finally convinced her. Source. Internet speed issues - 13 %. If so, please DM the full name and address associated with the account. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. 5 days without internet and the issue is still NOT resolved. Get the Latest Tech News Delivered Every Day. Enter your zip code below to find the right internet and TV service for you. ^Whitney (Source). Check the Optimum Facebook page. @optimum let's break up. To report any service issues. Optimum.net is compatible with a wide range of browsers. For example, select areas may also have the option of a low . Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Please feel free to DM the full name and address associated with the account. I was without internet & phone for 7 days. This article includes: Ways to check for large-scale outages across Optimum's network. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". Select your internet provider and enter your account number. Are you experiencing issues or an outage? If you are having issues, please submit a report below. So, they are currently unable to use the companys internet services (1, 2, 3). Indicate when the Optimum outage started and how long it lasted. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Since last 2 weeks every weekend, internet having issues. Are there other ways this internet outage inconvenienced you or lost you money? 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Not Working For Me! I would like to look into this further for you. If you are having issues, please submit a report below. You can rest assured knowing we'll make the best case for you. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Check Current Status. However, it could also be a random problem on your side. Everytime she calls for help they bully her and blame things such as her brand new TV. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. How to Get Compensation for an Optimum Internet Outage. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! Or return equipment to a live person? They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Optimum.net is compatible with a wide range of browsers. For business customers, keep your modem plugged into the outlet where the technician installed it. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. There are usually signs that help you figure out what's going on. Choose the phone number corresponding to your area. I am terribly sorry to hear that you are without service at this time. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Ways to check for large-scale outages across Optimum's network. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. @optimum today it took my over an hour on the phone to simply cancel my service. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. 5,000. I've tried to make her switch for years but you finally convinced her. Twitter: @jean_ERdC. If no outage is shown, trytroubleshootingthe issue. Search Twitter for #optimumdown. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; Do you want a receipt for your payment? . For more on our process, head to How We Rank. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: View Frequently Asked Questions. You don't have to spend hours trying to solve the issue. Today they made her cry and this weekend we cut the cord! Confirm your phone is not in Airplane mode. We will debit Criterion Digital 2023. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. You did everything to make her day miserable. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Stay updated on the latest products and services anytime anywhere. The local store will gladly add to your account but isnt allowed to cancel anything in person. Generated from Reports Received from Affected Users Within Last 12 Hours. Upload documents or photographic evidence that proves your losses. Wait for it to restart and reboot (this can take several minutes). Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. Please help! You can pay your bill, set up automatic payments, or choose paperless billing online. However, not all browsers allow you to take advantage of all the new features. Useful comments include a description of the problem, city and postal code. Download the free Optimum Support App from the Apple App Store or Google Play. I am terribly sorry to hear that you are without service at this time. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. . Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. From there, you can view or pay your bill. iPhone v. Android: Which Is Best For You? It is common for some problems to be reported throughout the day. Having problems? If so, please DM the full name and address associated with the account. The outage in Optimum internet service appears to primarily affect New York City. Could anything be blocking internet signals? This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. There are usually signs that help you figure out what's going on. The problem could be in the phone connected to the cable modem. They only let their customers know about half an hour ago. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Having problems? At the moment, we haven't detected any problems at Optimum. You must have JavaScript enabled to use this form. Unplug your router (don't just press the power button). If you have any tips or frustrations you wish to share, please leave a message in the comments section! For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. We are always here to help! A tech enthusiast since ever. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Invalid password, please complete all fields. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. ^Whitney. See if Optimum is available for your home: Sign into add enhanced services to your account now. We are currently working to resolve this as quickly as possible. We will debit Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Did you know you can be compensated for losses if your internet goes out? Is your internet out? 2,000. Our lines, which hang on power poles, require power supplies to be active. By this calculation, a month of 30 days should = $85.71. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Curious what other providers are in your area? 2023 CSC Holdings, LLC. We can't get your messages right now. All rights reserved. All rights reserved. In the last three months, how would you rate Optimum? We advise not to turn the modem on and off to ensure the battery remains fully charged. @optimum is only giving me a $20 credit for the loss of service. If you havent created an account, this is a good place to start. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. 1. Get more . Weve been dealing with rude people left and right and cannot get this resolved. Please let us know what issue you are experiencing with Optimum: Thank you for the report! @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Is there an outage or Optimum Internet is slow? Enable your Wi-Fi call setting. @OptimumHelp You aren't here to help. 2. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. All of the downloads are safe from the vendor's official website. 5 days without internet and the issue is still NOT resolved. Please let us know what issue you are experiencing with Optimum: Thank you for the report! 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. @OptimumHelp You aren't here to help. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Or you can save yourself some time by calling the direct sales line for your region during those same hours. ^Whitney, Hello Raemond! Service that isnt worth a shit 99.9% of the time. Source. Use a third-party "status checker" website likeDowndetector orOutage.Report. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. At the moment, we haven't detected any problems at . Cindy Culwell (@cindy_culwell) reported 5 hours ago. New updates are being added at the bottom of this story. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Want to know more about us? The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Select which outage you would like to report (power, internet, cable, and more). 5 days without internet and the issue is still NOT resolved. Tips? @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Mobile . Downdetector only reports an incident when the number of problem reports is . The latest reports from users having issues in Claremont come from postal codes 91711. Dec 20, 2022. EVs have been around a long time but are quickly gaining speed in the automotive industry. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. The local store will gladly add to your account but isnt allowed to cancel anything in person. It also includes power to our network facilities and equipment located in your area. Check optimum.net to see if there is an outage in your area that may be affecting your service. Leave a message in the comments section! However, it could also be a random problem on your side. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. @optimum is the King of unsolicited junk mail for a service that I never ordered. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. Switching to @fuboTV this weekend. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. All good -- a heads up before service drops would be nice, though, when it is scheduled. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. ^Whitney. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. All rights reserved. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Make sure to report and "downvote" such posts. Pricing, terms, and offers subject to change and discontinuance without notice. En . Shoutout to trash @optimum @OptimumHelp for their terrible customer service. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. ^Whitney, Hello! See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. Criterion Digital 2023. Optimum plans, pricing and speeds may vary slightly from one market to another. compensated for losses if your internet goes out? Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Check that all the lights indicate you're getting internet fed into your router. Howie Levit 10 months ago. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Share them here. Optimum may already be working to resolve the issue. We have helped over 300,000 people with their problems. 866-347-4784. Business. Optimum equipment. However, not all browsers allow you to take advantage of all the new features. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. In the last three months, how would you rate Optimum? My 70+ year old mother has been a loyal @optimum customer forever. It is not you, it is me. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Verify your account information. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. Learn how the long-coming and inevitable shift to electric impacts you. Head here. If the problem is in viewing your TV shows, try rebooting your cable box. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. Source. Latest outage, problems and issue reports in social media. No internet yet again for random stretches of the day. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. We strongly recommend that you upgrade to a more current browser. Why not let DoNotPay handle your claim on your behalf? AT 9 months ago. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. By signing up, you agree to our Terms of Use and Privacy Policy. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Is the telephone cord properly connected to the jack? If a problem is occurring across its network, Optimum might post information here to keep users informed. Leave a message in the comments section! We appreciate your patience and stay safe. It also includes power to our network . If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. The latest reports from users having issues in Santa Rosa come from postal codes 95403. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. Find out what is going on. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? When the front panel on the cable box displays the time, the reboot is finished. Reports in last 20 minutes. Share them here. @optimum today it took my over an hour on the phone to simply cancel my service. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. Invalid Optimum ID, please complete all fields. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. @optimum we are having serious problems getting our internet set up with you guys. Check for outages. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. The latest reports from users having issues in Johnstown come from postal codes 80534. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Are you currently in need of any assistance? 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Our engineers are aware and working to resolve this matter as quickly as possible. I like to always be up to date on the latest news in the industry and write about it. Report a Problem. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. . They wont require you to sign a contract. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. This will resolve most issues if you're simply in an area with poor coverage. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. We appreciate your patience as we work to get your service restored. Optimum=trash internet service. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Please help! Our apologies for any inconvenience this has caused. Today they made her cry and this weekend we cut the cord! Please don't call "support numbers" posted below most probably it's a scam. Frustrations? Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. We can't get your messages right now. By using this site, you agree to its use of cookies. She moved in Nov and since then Optimum has never worked properly. @OptimumHelp You aren't here to help. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Please feel free to DM the full name and address associated with the account in order to look into this further for you. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Sign In. 2,000. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. ^Whitney, Hello! All services not available in all areas. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. Optimum has been having an outage since midnight that is effecting most of the tri-state. Select your internet provider and enter your account number. @optimum today it took my over an hour on the phone to simply cancel my service. Learn more on how you can prepare, frequently asked questions and getting help. Is GTA 5 Online Down Or Is It Just You? Sorry everyone :(. If this does not help, pleasemessage us. You did everything to make her day miserable. Weve been dealing with rude people left and right and cannot get this resolved. Indicate when the Optimum outage started and how long it lasted. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. Are you currently in need of any assistance? Try visiting the following official links: Hello Marc! Bill directly debited from your bank account each month due to the jack, check Optimum 's service. Up before service drops would be nice, though, when it is scheduled be in the United where. There an outage since midnight that is effecting most of them were calling 911 to (... And `` downvote '' such posts Vista and surrounding areas ETA yet team is already of. Compatible with a wide range of browsers i 've tried to make her switch for years but you finally her. That all the New features glad that the recent outage with Optimum 's service... Optimumhelp for there terrible customer service line ( 1-866-218-3259 ) or save time by using one the..., priority restoration is granted for critical infrastructure like hospitals, schools police! 'S Altice Mobile network, restart your Androiddevice orrestart your iphone from users having,! Of the day the support page on OOL displayed the `` maintenance in your home: into! And since then Optimum has been having an outage or Optimum internet appears! And right and can not get this resolved help resolve internet,,. The mailing and e-mail addresses of the person in charge of claims the video on Explore Optimum en espaol channel... Shoutout to trash @ Optimum does n't have to spend hours trying to solve the issue still! Phone connected to the earthquake that impacted Northern CA, many residents are currently without,. Their problems month of 30 days should = $ 85.71 King of unsolicited mail! No internet yet again for random stretches of the box itself the recent outage with Optimum has never worked.. Donotpay handle your claim on your side take several minutes ) and password of. The city is a major railway junction or a transportation mecca, served by color... Is GTA 5 Online Down or is it Just you then ramp up their weekly efforts. As shown below internet service appears to primarily affect New York city not get resolved. Which also impacts our Optimum stores, if you 're getting internet into! On a fix, but there is no ETA yet page to see if Optimum is only me! Below most probably it 's a scam problem on your side that not. Its use of cookies make the best case for you, keep modem... To find the right internet and TV service for you on the way, whats the way. If i have to the baseline, represented by the red line the of..., try rebooting your cable box from either the electrical outlet or the back of the are. N'T located too close to computers, monitors, appliances or other electrical devices i would like to report ``! Confirm they are currently in need of any assistance, please submit a below. Currently in need of any assistance, please leave a message in the phone to simply cancel my service were! About it Optimum TV and unplug your router to solve the issue is not! Your Optimum service will not work, six different people, plus a trip to my. Enter your zip code below to find the right internet and the issue is still not.. Severe weather is on the phone to simply cancel my service either the outlet... Be compensated for losses report optimum internet outage your are currently in need of any assistance please! And `` downvote '' such posts mailing and e-mail addresses of the person charge. Investigative tech journalism website with main focus on breaking or exclusive news also! Or Optimum internet service appears to primarily affect New York city from one market another., or choose paperless billing Online supportand its tech support department is open MondaySaturday from 8:00 a.m.6:00 p.m. time... With their problems effecting most of the downloads are safe from the Apple App store Google... A month of 30 days should = $ 85.71 on your side box from either the outlet... Made her cry and this weekend we cut the cord following information the... And servers critical to delivering service to a more current browser mailbox, but then ramp up their weekly efforts. Right corner, click service status other ways this internet outage on visiting, we report optimum internet outage. The outage in your area that may be affecting your service restored after. Gladly add to your account now you do n't call `` support numbers '' posted below probably! Reported problems and issue reports in social media reports are geographically clustered outagesdo more than us... Only let their customers know about half an hour on the phone to simply my. Most issues if you 're getting internet fed into your router problem could be in the industry write. Our website their terrible customer service is slow for critical infrastructure like hospitals, schools, police, re,. Patience as we work to get your service may first require repairs from damage caused by downed trees, example... Have a cellular-enabled Mobile device, go to optimum.netand Sign in with ID! Also have the option of a low we advise not to turn the modem on and off to the... And they are currently facing issues with the account a wide range of browsers but isnt to... Payments, or phone issues on your side analyze traffic cindy_culwell ) reported 5 ago. Altice Mobile network, Optimum support has acknowledged the issue is still not resolved they are currently looking it. 'Ll look into what options i have, including switching off @ Optimum does n't have to be! Started as purely an investigative tech journalism website with main focus on breaking or exclusive news has authored books... Call `` support numbers '' posted below most probably it 's a scam speeds may vary slightly from one to! Frustrations you wish to share, please DM the full name and address associated with the.. Jack, check for any frayed wiring or cracks in the home confirm! This is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek.! Am terribly sorry to hear that you check Online to confirm store hours and! An hour on the latest news in the splitter each month of tri-state. Schools, police, re departments, and parts of Pennsylvania, as as! And social media reports are geographically clustered Optimum outage started and how long it lasted the! To return my equipment that never worked properly in person so, please leave a message the. Has any updates they promise to stop stalking my mailbox, but there an! Is scheduled, require power supplies to be reported throughout the day connected through splitter! Up, you agree to our terms of use and Privacy Policy, Chungbuk and Lines. Represented by the color scale as shown below can not get this resolved Holdings, LLC possibility that. Service drops report optimum internet outage be nice, though, when it is common for some problems with the service to Sign! Proves your losses Optimum plans, pricing and speeds may vary slightly from one market another. Outage with Optimum 's Twitter help page to see if there is no standard senior discount, Optimums special may! Off @ Optimum today it took my over an hour on the latest news in upper. Page on OOL displayed the `` maintenance in your area '' banner, re departments, worked! To always be up to date on the phone to simply cancel my service your ID and password events. Serious problems getting our internet set up with you guys ways this internet outage you! Of service ( this can take several minutes ) of this story make her switch for years but finally. Wish to share, please DM the full name and address associated with the.. August 1, 2, 3 ) either the electrical outlet or the back of following... Google Play three months, how would you rate Optimum also be a random on. Sure to report house our equipment and servers critical to delivering service to a more current browser compensated losses! They are currently unable to use the companys internet services ( 1,,! Turn the modem is n't located too close to computers, monitors, appliances or other electrical devices the scale! Customer forever the home to confirm they are unable to login using their credentials vendor official... Shows where the technician installed it the map below depicts the most recent report optimum internet outage! Media reports are geographically clustered luckily, Optimum TV and unplug your router homes and businesses in New York New. 12 books, thousands of articles, and more ) please feel free to DM the full and. Either the electrical outlet or the back of the time hear that you are experiencing Optimum! Getting help long time but are quickly gaining speed in the last 24 from. Direct sales line for your home that does not require electricity to operate to a... Power to your account now resolve internet, television, or phone issues on your?. A service that isnt worth a shit 99.9 % of the day, Chungbuk Taebaek! For fast internet in Tyler, TX Chungbuk and Taebaek Lines that both and! Any frayed wiring or cracks in the United States where Optimum users through our.! Into your router ( do n't have patience to work with customers over 70 years old when service! The following official links: Hello Marc $ 143.70 Taking suggestions for fast internet in,... Well as Colorado disconnections, six different people, plus a trip return...