Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. Used to lock from the outside, illuminate the keypad for code entry and confirm previous operation etc. My ultraloq has stopped reading any fingerprint for over 3 months now. Used to insert 4 AA alkaline batteries. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. U-Bolt Series U-Bolt Pro Series. The most common error you might face while setting up most smart locks is the deadbolt jamming up. Any automation questions/discussions are welcome! Wont open when you push down, only when you pull up. Please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Limited by date and hour. We don't recommend them because they don't give you a lot of time to change your batteries before the lock is completely dead. This can also be set in U-tec App and Auto Lock timing can be programmed between 10 seconds to 5 minutes. Reset the lock to factory default mode, then check if the fingerprint verification is functional. For Fingerprint Reader, use a clean, lint-free cloth to wipe off any dirt or debris. I used to work, although finicky about the fingerprints. Without ability to link cant access mandatory field required for ticket. OnTech provides nationwide smart device installations by highly-trained experts. For $199 it's a true steal as compared to some of the competing products on the market. Owner has all privileges. Removed batteries and plugged in micro usb connected to portable battery. All you have to do is to check the network band, range, and interferences. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. Know who has the access to your lock and how. When trying to close the door the mechanism that makes the door close get stuck inside . Please scan this QR code to watch the easy step by step installation video before attempting to install Ultraloq U-Bolt Pro. If this is the case, replace it with new AA alkaline batteries and try again. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. Lever. You should also think about investing in a better router if you keep running into network-related errors. With the Smart Auto Lock feature, Ultraloq U-Bolt Pro Series will auto lock behind you, only when the door is closed.2. Some complaints also underscore hardware-related issues where the keypad was compromised. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. Make sure the battery is installed correctly and that its fully charged before trying to use the lock again. But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. Look for our in-depth, hands-on review in the coming weeks. Used to insert the key to unlock in emergency situations.Micro USB (5V) There are many factors that have to be considered to streamline the network connections. Flexible, online scheduling allows you to book an expert for any day of the week. Fix the alignment of the lock. - Fingerprint is reliable the majority of the time on 1st attempt Everything about this lock is great, except two things: Nice things about the new U-Bolt-Pro-WiFi. Grant access for family, guests and people you trust.1. . Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. It recognizes the fingerprint around 0.5 seconds. So, consider your options and try switching brands. Baffling. Compatible with Z-Wave Hubs requires U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc. He will make it effortless to get ahead of all these issues. smartphone. A new one was sent out under the warranty and less . A subreddit focused on automating your home, housework or household activity. Please go to programming guide for Standalone Mode. Please keep at least one key in secure location outside of your place. I wonder if the new frame ware update messed it up. The simple installation takes minutes and only four screws. If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. The old version worked, but it was slow, and unreliable due to the bridge problem. Your input is very much appreciated. It allows you to unlock, share Ekeys to your guests for scheduled access, view access logs from anywhere and control the lock via Amazon Alexa, Google Home, SmartThings and IFTTT. By using your Ultraloq, you agree to be bound by the U-tec Privacy Policy. Share it with your friends so they can enjoy it too! It would help if you tried to restart your device or reset it by pressing and holding down both buttons for about 10 seconds. Unauthorized use is prohibited. Only works ~20% of the time at best. The Ultraloq U-Bolt Pro is a wonderful smart lock. Samsung fingerprint digital door lock: Best with up to 100 user codes. I also encountered many, many 'Fingerprint registration failed' messages during setup . @Bunn Please check your email. This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. I can try new ones, but I don't think that's what the issue is. You no longer have to wonder whether or not you locked your door. - Bluetooth is very unreliable. Two-Layer protection usingsecure 128-bit AESand a Dynamic Keythat will keep you and your data safe. Ultraloq provides you with the ultimate keyless experience for maximum flexibility and convenience. We make it simple to purchase your Ultraloq smart lock with professional installation. No error, no nothing. Weird. Search U-tec in App Store (iOS) and Google Play (Android). You may need to replace this bolt if it is damaged or worn down after extensive use. In some cases, it might stop operating altogether. You will receive an email once it's back in stock! Your fingerprint sensor should work after a restart. 1. But if you want a WIFI connection, you will need Ultraloq Bridge as an extra hub. My fingerprint scanner also stopped working. There are also two IFTTT applets for lock/unlock triggers, one for door lock/unlock by specific person and one for door lock/unlock - so you would think that the second trigger would fire if the lock was manually unlocked - but no, both triggers do the exact same thing. Remote management & monitoring of your front door from anywhere via your smartphone. I've changed the batteries, updated the lock & tried everything. The new lock is much faster, and so far (two weeks) has not gone offline yet. Smonet smart lock: Best for commercial and multifamily buildings. 2) The app takes a really long time to connect to the lock. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Need Help? Enable Mine just started doing the same thing two days ago, luckily I had my key. There will be low battery alert on the lock and App when battery is low. notification when someone opens your door. They dont want work in this trouble, the easy way is people buy other bad service. Check our TTlock smart door locks with a mobile app and mortise lockset. Ideally, you should get the new unit within a few days if the claim is genuine. While I want my lock to be automated, I don't want it to be on someone's cloud. Same issue, the fingerprint reader works for setup but then when you try to unlock with print it just sits there, no lights out anything. Create an account to follow your favorite communities and start taking part in conversations. Here is a list of some common issues and how you can fix them. New comments cannot be posted and votes cannot be cast. Latch Series. I havent found a solution for the problem yet. I dont need a discounf on a new one i need the one i purchased to work properly. My wife has a rule that any of my squirrelly home automation stuff HAS TO WORK. This can happen if the Bluetooth isnt connecting correctly. This includes the location, Bluetooth, Camera, and so on. Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. Great! Make sure that the device is not in direct sunlight for the whole day. Does U-Bolt Pro work with accessories such as bolt from third party? Happy Presidents' Day Up to $80 OFF. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Now, keypad stopped working. Then, after entering my home the door will lock/unlock itself. The professional installer connected to you is not an employee, subcontractor, or agent of U-tec. (Ultra loq U Bolt not Pro). https://store.u-tec.com/products/ubolt-pro-wifi-smartlock. 4. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. Backup mechanical key for emergency override. I hope this troubleshooting guide has helped solve any issues you may be experiencing with your Ultraloq intelligent Pro u-bolt lock. Used to verify your finger and unlock from the outside.Backup Key Hole Another common issue that users might face with Ultraloq is having trouble getting it connected with the mobile app. I have the Pro WIFI unit - installed in May, 2022. hours. These errors can almost always be fixed by a quick reset. Make sure that the screws are not too tight. This is caused primarily due to errors in the installation process by the customer. When recently installating and then setting up my replacement U-Bolt WiFi Pro, I had about the worst experience possible with the software (the smartphone app). Please try again. But if the 'fingerprint reader not working' issue comes after a Windows update, you can click View update history. The simple installation takes minutes and only four screws. My fingerprint on my device doesn't work at all. MSRP $219.99 $199. You will have to spend a few minutes trying to isolate these errors yourself. LED Indicator Turns red when door is unlocked. If another person was trying out the lock first (like at an office party), their fingerprints might still be stored inside even after resetting back to factory defaults this would cause them not to be recognized as valid users again later when trying out yours afterward! Door sensor seems to work well enough. Ultraloq Tech support said it's an electronic issue and warranty is expired. Also, check for any debris lodged in your locks bolt hole. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. Ultraloq U-Bolt Pro is not working correctly. This digital keyless door lock is made to last, with easy do it yourself, wireless installation, weather-resistant alloy casing . your smartphone. I changed the batteries and it now works great. Near, far or with your smart home devices. It seems odd that just a couple months after the warranty expires that my lock fingerprint readers stopped working. Insert the key and rotate to unlock, just like any lock. The latest log will replace the oldest one once log is full. I'd give the Ultraloq U-Bolt Pro an A- rating. Just keep the finger on the sensor and hold it there for a few seconds to give the sensor adequate time to unlock. Your finger should cover Fingerprint Reader completely with some pressure, touching the surrounding metal ring. Used to connect power bank to activate the lock when battery runs out.Tri-color LED Indicator Assign a one time access for a single entry into your home. If you dont have a working battery or have been removed from the lock for over two weeks, replace it with a new 4AA alkaline battery. The fingerprint reader works well normally but struggles when your fingers are wet. There will be low battery alert on the lock and App when battery is low. Oct 26, 2022, 05:13 ET. The fingerprint reader works well normally but struggles when your fingers are wet. To ensure the best service, please register your account at www.u-tec.com/register.html. 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch For specific help with Ultraloq U-Bolt Pro, please visit https://support.u-tec.com/hc/en-us/categories/360002997492?product=U-Bolt-Pro. Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. Factory Default timing is 30 seconds. Overall, I am happy with the product and will be purchasing more for some doors at work. Ours does the same for my husband, mine on the other hand works fine.. U-Bolt Pro is a Bluetooth enabled smart lock. Price. While scanning your finger, you shouldn't tap too quickly or move your finger around. 2. So, you need to make sure that the input from the keypad is going across without any errors. The app uses Bluetooth to connect (unless you get the wifi bridge, I guess) and you can add codes, fingerprints, and other app users. Step 1 Check if there is an error code on the LCD screen of your device by pressing and holding down button 3 for 5 seconds. Please reset the lock to Factory Default Mode to delete Admin and all Users. Step 4. Please note all data will be erased if you reset U-Bolt Pro to factory default. You can see Backup Key Hole inside. Now after about three weeks, neither up or down work outside, (although the latch when pulling up goes about 85% into the door) and inside its working when pulled up only. In factory default mode, any fingerprints can unlock the lock. Fingerprint sensor stopped working a couple of months ago. The lock itself is available in three different color patterns: all black, satin nickel, or a black and nickel two-tone combo.