Therefore, we recommend you check this Ticket Exchange Policy regularly to stay informed of its current terms and conditions. 4. Are you looking to exchange your tickets for a better seat or want to exchange the seats for any different date if concert is scheduled on multiple dates? Find the ticket (or tickets) you no longer need. 2.5 You must not create or use multiple accounts with the purpose or intention of circumventing any of the terms of this Ticket Exchange Policy or our, 2.6 You must not use our website or app, your account and/or the Ticket Exchange (together the ". Create Your Own (CYO) package holders can exchange tickets for $15 per ticket. 1.6 The Ticket Exchange further provides a safe place for customers to purchase Resale Tickets at a fair price, as we impose a cap on the amount sellers can list their Resale Tickets for sale. The availability of tickets and the event organizers approval are the two main factors that determine whether or not tickets can be exchanged for a different date. Now, everyone will use the NFL Ticketing Network. 14.3 Unless otherwise stated in this clause 14, our and any relevant Event Partners liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) and any Resale Tickets you have listed, sold or purchased shall be limited to the price paid by you the relevant Resale Tickets, including any Service Charges but excluding any Order Processing Fees. 5.8 If for any reason you are unable to fulfil any orders for Resale Tickets in accordance with our instructions, you must contact us immediately via our, (a) you must follow all our instructions in relation to the same and provide all information and documentation required by us for such fulfilment; and. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. Prices vary by concert, so any additional charge would need to be paid at the time of the exchange. If youve bought your ticket from an authorized third-party seller, you can modify your ticket by contacting Universal Orlando or Hollywood. If your event has been cancelled or isn't going ahead on the date originally planned, you'll be able to find more information on our Event Status Updates page. Ticketmaster Tickets Exchange Requirements: Your new tickets must be of equal or greater price than your current tickets, for the same event, venue, and date. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. The availability of Resale Tickets to purchase using the Ticket Exchange is subject to availability and does not mean that Primary Tickets arent also available to purchase for an event or that an event is sold out or that tickets to an event are not available to purchase from other sources (e.g. Did you find it helpful? Keep in mind that when you sell your tickets, you will need to wait for the payment to be processed before the tickets are transferred to the new buyer. We'll automatically reissue most tickets to the buyer. Further information on how we use your personal data can be found in our. Inside your account, locate your order and choose Transfer Tickets, select who you'd like to send them to and how they should be delivered (send link via text message or email). It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event. 13.1 You represent and warrant that the information that you submit to us in relation your account and in your use of the TM Services is true, accurate and complete and you will not use any false information, including contact information. To increase your odds of changing or canceling your itinerary without a penalty, tweak your plans within 24 hours of making your reservation to . 14.5 We are not responsible for the actions or failures of any Venue, performer, promoter or other Event Partner. For some events, the layout and specific seat locations may vary without notice. We inform the venue that the tickets have been sold to you so there will be . 13.3 You hereby indemnify and hold harmless us and our affiliates along with their respective officers, directors, employees and agents (the ". Click the links below to navigate around or have a scroll and read it all! Ticketmaster has made it safe and easy to transfer tickets you can't use, or tickets purchased for friends and family, directly from your account. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders. Why TicketMaster Changed (or downgraded) My Seats! If you contact Universal and cant change your reservation, its probably because your ticket is invalid. As long as you got it from Universal or an authorized sales channel, you wont need to pay the difference, and you can still modify it before your visit. A per ticket exchange fee may apply. Therefore, any non-ticket elements purchased as part of a package, excluding VIP tickets where the non-ticket element is not separable from the ticket (e.g. If you cant use your unnamed/undated tickets, youre better off keeping them or gifting them to someone else. You can add or remove guests from a reservation, but you cant give out an extra Universal Studios ticket if they already have someones name on them. 16.8 This Ticket Exchange Policy shall be governed by and construed in all respects in accordance with English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of or in connection with this Ticket Exchange Policy. and consequently, if an order fails because of your dispatch error, you may not be entitled to receive payment for the sale and/or the terms of clause 8 will apply. In rare circumstances, if your payment is recalled by the associated bank (a "chargeback"), we reserve the right to cancel and refund such order even where an order confirmation has been sent. Changing your theme park reservation dates is a fairly simple process. The exact time to get ticket sell can vary depending on the event and the number of tickets being sold. Refund and Exchange requests are subject to conditions that are outlined in our Purchase Policy. You can consult all applicable terms and conditions here. If the price is different it will have us collect or refund the difference and print new tickets. For some events ticket exchange time could be 48- or 72-hours notice(You would be able to see this details on my tickets section itself). 1999-2023 Ticketmaster. (j) You will require an Adyen MarketPay account in order to receive payment for any Resale Tickets you sell and therefore agree to be bound by. 10.4 Neither the seller nor we shall be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Resale Tickets (whether physically or via email, as applicable) or your failure to download Tickets from your Ticketmaster account, as applicable. Ticketmaster is a leading ticketing platform for live events or concerts. Is Universal CityWalk Free? . 16.3 If any provision of this Ticket Exchange Policy is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from this Ticket Exchange Policy and this shall not prevent the other provisions from continuing to remain in full force and operate separately. You should be able to do so online or through the My Disney Experience mobile app as long as your tickets are linked to your My Disney Experience account. Failure to deliver the exact Resale Tickets that were listed for sale or failure to deliver Resale Tickets in accordance with the delivery instructions and timeframes is a breach of this Ticket Exchange Policy and may lead to order cancellation and/or the terms of clause 8 will apply. (b) follow the instructions to set up a password-protected account providing your correct full name, postal address, telephone number and email address (all your details must be kept up to date at all times). 9.14 Please ensure that you read the full Resale Ticket description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake. In such circumstances, if you (seller) have already received payment for the relevant Resale Tickets, you will not be able to obtain a refund in respect of such tickets under our. Purchasing Tickets. With undated multi-day passes, they . Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Ticket Exchange Policy, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. Yes, Ticketmaster allow to change the seats near to an event if better seats are available and you want to change your seat. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. Note: New tickets must be indicated by a blue dot on the seat map. We believe bragging rights are in order. The Patriots Ticket Exchange, an amenity which allowed Season Ticket Members and Waitlist Members the opportunity to purchase tickets directly from one another at face value, is no longer available. a meet and greet but not merchandise or car parking), and any upsells that you purchased at the same time as purchasing Primary Tickets cannot be listed or sold using the Ticket Exchange. By continuing past this page, you agree to our. However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. Universal is very particular about their tickets, so to avoid surprises, contact them directly if you have any questions. 4.1 You will only be able to list a Resale Ticket for sale if you purchased it as a Primary Ticket on the UK Ticketmaster website or app, and the Ticket Exchange functionality is available in relation to those Primary Tickets in your Ticketmaster account. What Happens If Ticket Prices Rise After My Purchase? (iii) an organiser of the event you are listing Resale Tickets for, or a person acting on behalf of an organiser of the event. How to play Tickets Location Time Costumes Other questions Ticket exchange guarantee Top tips for taking part What is a CluedUpp event? 9.3 Sellers may also increase or decrease (within certain boundaries) the Sale Price of listed Resale Tickets at any time prior to an order being submitted. I never shy away from trying new things and enjoy making new memories wherever I go. 15.6 We are a member of the Society of Ticket Agents and Retailers (, 15.7 Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation with you within 28 days, you and we may attempt to settle it by mediation via a referral to STAR. 9.11 All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. 2 nr. You can save unused, undated tickets for a visit at another time as Universal tickets don't expire unless otherwise stated in the fine print. 9.9 Once payment has been made, your order will be processed, and an order confirmation will be issued. Discounted passes are usually regular, dated tickets (offered at a lower rate) and are subject to the standard change rules. New support ticket . 14.6 We will not be liable to you for failure to perform any of our obligations under this Ticket Exchange Policy to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). It knew that you had closed your account and should have contacted you to make alternate arrangements. We are having the team with vast experience who always do the research and shape the information in more valuable ways for you. Yes, Ticketmaster makes it easy to manage your Exchange listing. (d) You must provide us with the tracking number of the consignment (if applicable), within 24 hours of dispatch or such other timeframe as we direct. What happens if events are postponed or rescheduled? A per ticket exchange fee may apply. All rights reserved. There are some cases that an airline might deem eligible for free change or cancellation even on non-refundable tickets. Less missing out, more going out. Ticket prices also fluctuate throughout the year, and youre likely to come across some sweet discounts during the off-season. The term ". If you are not contactable within our required timeframes, this may lead to order cancellation and/or the terms of clause 8 will apply. How Can I Get Cheap Universal Express Passes? If you no longer can attend then you can either give/sell the tickets to a friend or sell the tickets on Stubhub. This will be the same price you paid, or less if you wish. 16.5 Any of our and our Event Partners affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999. (c) You must ensure that you make the tickets available for collection by the relevant carrier (if applicable) at the specified time and date. They would be able to help you out in changing the seats with available options. 2a, tickets cannot be exchanged or refunded and are not included within the right to annul. Terrible system I will never buy tickets through Ticketmaster again. In particular, you must not dispatch tickets using a non-trackable service and/or hand-deliver tickets to the buyer under any circumstances whatsoever. In particular, the following are unable to be listed for sale on the Ticket Exchange: (a) Primary Tickets being fulfilled by way of Collection from Box Office; (b) Primary Tickets purchased from Ticketmaster distribution points other than ticketmaster.co.uk (e.g. You did it! You can conveniently do so on Disneyland.com or Disneyland mobile app, provided that: 1) the dates are in the same tier for your one-day ticket (or the new date is in a lower tier), and 2) there are park reservations still available. 13.2 You represent and warrant that in using our website and the Ticket Exchange, you shall comply with all applicable laws and regulations, along with the terms of this Ticket Exchange Policy and any other applicable terms and conditions. 11.6 To claim a refund under clause, 11.2, 11.3, 11.4, please follow the instructions we provide to you or apply in writing to: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (or such other address as notified to you by us). That an airline might deem eligible for free change or cancellation even on non-refundable tickets to. Tickets, youre better off keeping them or gifting them to someone else agree to our to annul your! 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