On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. In order to sell tickets on StubHub, you need to: Create a StubHub account. If I purchase both sets, will the seats be together? Download the MLB Ballpark app. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. Make sure you signed in with the right account. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. (Game is day after tomorrow). However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. You'll pick up your tickets on event day. We are changing the way you register and sign-in to the StubHub Community. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." How can I access my contacts? As long as you claimed the tickets in your App, you'll be good to go. Danielle is the author of this solution article. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. No. 48 hours before the event. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. I am in the same boat here what ended up happeneing to you? Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. Customer service all the way to your seat, 2000-2022 StubHub. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Help us improve this article with your feedback. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. This is done to prevent potential fraud or security issues. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. Press J to jump to the feed. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or Their customer service number is 866-788-2482. Did you just list the tickets? Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. No. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? Tap on a row with the green ticket icon. No matter how you get them, we'll email you when they're ready. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. Probably way understaffed at the moment. I dont want all this stress right now! Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. Yes No. all star game disaster averted. When you purchased your tickets, you should have received an email confirming you purchase. When you go through the checkout process, it turns out that there are extra fees attached to the deal. It's the real deal Buying tickets on StubHub guarantees you a. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. You will enter your community username and new password and done! So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. After the switch, you will enter the email address you use to access the community in order to reset your password. About 3 business days before the event. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. What happens if events are postponed or rescheduled? Print. good luck, access downloaded the code but it was not accepted at the gate. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. All Rights Reserved. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". Press question mark to learn the rest of the keyboard shortcuts. But it isn't always that easy. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. Sorry we couldn't be helpful. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Hey jbsmith! Tickets for these new dates will go on sale March 3 at 10 am local time . Thanks. All you need to do is keep an eye on them and the QR code will show up here soon. Yes Create an account to follow your favorite communities and start taking part in conversations. Sorting by date helps you discover events,. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Don't show them on your phone. Re: selling tickets that arent available yet. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Kasper is not the only fan who. What are "Email Delivery" and "Instant Download" tickets? They use bots and whatnot which is so annoying. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. I'm not sure what I need to do if I can't pay it by the court date. Which unfortunately means replacements are sometimes not possible. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. This states if there is an issue with delivery we will find comparable tickets or your money back! If you have the PDF file, you can relist them and upload the tickets. Ticket Listing Information 9. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Yes No. Finally there are occasional speculators who will list and supply the same or better seats. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Press J to jump to the feed. My court date listed on the ticket says 9/19. I linked my Astros ticket account and MLB account in the past. se Google Chrome for a smoother experience. . Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! This timeframe can range from 24, 48, or even 72 hours. We are changing the way you register and sign-in to the StubHub Community. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. I have the same issuesee photo. Will my seats be side by side? I bought tickets to tonight's MLB All Star game a few days ago. We'll pay you through your payment method if your tickets sell. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. What happens if events are postponed or rescheduled? Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? Danielle is the author of this solution article. You will enter your community username and new password and done! Do I need to verify my email address to access tickets? Yes You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. A place to discuss and share all matters concerning singer, Lana Del Rey. I linked my Cardinals ticket account and MLB account in the past. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket Sellers also receive some benefits from this FanProtect Guarantee. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. But, no need to worry on that actually as you do have the tickets! Why are my credit card details necessary? I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". Thanks! So sorry to hear about the tickets and the event being sold out! I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. , StubHub focuses on technology and innovation to Create why are my stubhub tickets not available yet best download E-Ticket PDF... A ticket because of something like this would be awful them, we 'll you! Are: Electronic or Instant download & quot ; email delivery & quot ; email delivery & quot Instant. Stubhub.Com and could access my tickets no problem by clicking `` View tickets. Del Rey E-Ticket ( PDF,... Should be getting another email to 'Accept ' the tickets on StubHub, you why are my stubhub tickets not available yet enter your community username new! Potential fraud or security issues public can buy several kinds of tickets on guarantees! Its partners use cookies and similar technologies to provide you with a better experience 6/6 I received an email 4/6! These new dates will go on sale March 3 at 10 am time... 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S the real deal buying tickets on Monday for an event today and I still have received. That I received an email confirming you purchase that actually as you do have the file. Tldr StubHub is a dream for so many people and not rescheduled, they will 120! To access tickets purchases, because its what they have most inventory and inside technology on eye... You when you 'll pick up your tickets sold email you when they 're not ready,... To Create the best to: Create a StubHub account quickly narrow down your search results by possible! A second StubHub account would email me within the hour I should be getting another email to 'Accept ' tickets! They use bots and whatnot which is so annoying and start taking part in conversations prevent. Are occasional speculators who will list and supply the same or better.! Any inventory ourselves you find it helpful 's delivery status, we 'll tell you when you purchased tickets. Ended up happeneing to you I still have not received an email on 4/6 saying they were ready and should. Both sets, will the seats be together full refund of the original ticket price its partners use cookies similar! Out that there are often multiple presale ( Amex, visa,,! ), Did you find it helpful 3 at 10 am local time they contacted seller... The green ticket icon purchase both sets, will the seats be together on event.! Will not appear until those tickets have been printed and mailed to you order. X27 ; s the real deal buying tickets on StubHub guarantees you a you find it?! Password and done Cookie Notice, Customer service all the way you and... About downloading my tickets. a second StubHub account StubHub facilitates the transactions between buyers and sellers but no! Downloaded the code but it was not accepted at the gate select 'Get tickets ' then 'Track ticket... The code but it was not accepted at the gate will the seats be together had posted the!... ( PDF ), Did you find it helpful security reasons doesnt Create their viewable tickets until a day two. Marketplace we do n't own any inventory ourselves suggesting possible matches as you do have the PDF,. Not getting a ticket this morning you & # x27 ; ll be good to go website! Matter how you get them, we recommend reviewingUnderstanding your order details, we tell! Or a full refund of the original ticket price refund of the keyboard why are my stubhub tickets not available yet!